Inside Sales Manager - Belgrade, Serbia

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Title: Inside Sales Manager

Location: Belgrade, Hybrid

We are seeking an Inside Sales Manager to lead the Inside Sales team within NCR Atleos' Telecom & Technology (T&T) organization. The role is responsible for team performance and execution across active customer projects, renewals and upsell, smaller sales opportunities, new-customer onboarding, and related commercial activities, working closely with Sales, Services, Finance, Billing, Legal, and customer teams.

Position Summary

The Inside Sales Manager leads a team that serves as a commercial point of ownership for assigned customers and projects. The manager is accountable for workload and coverage, quality and timeliness of execution, customer escalations, pipeline and outlook discipline, and consistent delivery of renewals, smaller opportunities, onboarding, and commercial support. Success requires strong people leadership, practical problem solving, cross-functional influence, and the ability to turn issues into clear actions and drive them through completion.

Key Areas of Responsibility

• Lead, coach, and develop the Inside Sales team, setting priorities, balancing workload and customer coverage, and holding the team accountable for timely, high-quality execution.
• Manage team execution across active projects, renewals and upsell, smaller sales opportunities, and new-logo/customer onboarding, ensuring clear ownership and appropriate follow-through.
• Drive commercial discipline across the team, including accurate Salesforce opportunity and outlook data, timely renewal engagement, quoting, offer support, and management of opportunities within applicable Inside Sales thresholds.
• Serve as the primary management escalation point for customer and cross-functional issues involving purchase orders, change controls, billing, accounts receivable, contracts, approvals, or other commercial blockers.
• Partner with Sales, CMO/Services, Finance, Billing, Legal, and other stakeholders to align priorities, resolve issues, and ensure customers receive consistent support across the full commercial lifecycle.
• Identify recurring process gaps and performance issues, develop practical solutions, implement improvements, and track actions to completion while establishing clear and repeatable operating practices for the team.

Basic Qualifications

• 5+ years of experience in inside sales, account management, sales operations, commercial operations, or another customer-facing B2B role.
• 2+ years of experience leading people, teams, or a comparable commercial/customer-facing function.
• Demonstrated experience managing commercial activities such as renewals, quotations/opportunities, purchase orders, change controls, customer onboarding, contracts, billing, or accounts receivable issue resolution.
• Experience using Salesforce or a comparable CRM platform to manage opportunities, forecasts/outlooks, customer activity, and team execution.
• Bachelor's degree in business, sales, finance, or a related field, or equivalent relevant professional experience; professional fluency in English is required.

Preferred Qualifications

• Experience leading an inside sales, account management, sales operations, or commercial operations team in technology services, telecommunications, IT infrastructure, managed services, or a similar B2B environment.
• Experience managing renewals and smaller commercial opportunities through the full sales cycle, including quoting, negotiation support, and customer communication.
• Experience leading process-improvement initiatives and establishing repeatable operating practices across a global, matrixed organization.
• Experience working across multiple functions and geographies, including Sales, Services, Finance, Billing, Legal, and customer teams.

#LI-NB1 #hybrid

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners
   

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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