Tech Process Senior Associate - Payments - Payment Operations

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At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us!

As a Tech Process Senior Associate - Payments, you will be responsible for supporting our partners on the payment processing and facilitation on monetized Google products.

A Tech Process Senior Associate - Payments  collaborates closely with operations, engineering, and finance groups to create or document technical solutions and resolve partner issues through technical troubleshooting.

Position Responsibilities

• Perform necessary configuration and coding to enable and test new payment services

• Monitor and troubleshoot partner integrations issues

• Follow documented process flows and playbooks to resolve partner issues

• Utilize debugging tools to determine root cause, fix or triage partner issues autonomously

• Track and project manage multiple projects simultaneously for partners autonomously

• Communicate with multiple cross-functional teams in a clear and effective manner 

• Act as a point of contact to discuss post-launch issues with partners

• Accurately maintain case management system and record status of work

• Identify when cases require escalation, and engage with higher support tiers to hand off cases

• Document new processes and help validate, maintain and update documentation

• Identify opportunities for process improvements

Minimum Qualifications

• BA/BS degree in a technical discipline or equivalent practical experience, Degree in computer science preferred.

• Working knowledge of SQL and Linux operating systems

• At least 1 year of Java programming experience in a source controlled environment

• Experience building a web application

• Strong analytical, troubleshooting, and problem-solving skills

• Ability to translate highly technical documents into easily understandable support content

• Strong communication, and collaboration skills

• Experience working collaboratively and proactively in a diverse team environment, involving multiple stakeholders

• Amenable to work in US shift schedule

Preferred Qualifications

• Experience and familiarity with Internet technologies such as HTTP, JavaScript, HTML, AJAX, cookies and XML

• Experience with regular expressions

• Angular programming experience

• Prior tech support experience with exposure in triaging, prioritizing and escalating bugs and tickets

• Prior experience working in payment and finance/accounting industry

Benefits

• We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage

• We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

• Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences

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Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at [email protected].