Senior Manager – Agency Banking Transformation & Growth

NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.

Job Summary

To lead the strategic transformation, product management, business technology and commercial growth agenda for Agency Banking by developing innovative business solutions, driving digital transformation, managing product lifecycle, delivering business performance, and enabling sustainable growth of the Agency Banking business in line with the Bank's Retail Banking strategy.

The role is accountable for translating business strategy into commercially viable products and technology solutions, driving revenue growth, expanding the Agency Banking network, enhancing customer acquisition, and ensuring continuous improvement of Agency Banking products, systems and business processes

Job Description​

Key accountabilities:

Accountability 1: Strategy & Business Transformation (20%)

Lead the development and execution of the Agency Banking transformation agenda to support sustainable business growth.

Outputs:

• Lead the development of strategic proposals and annual business plans for Agency Banking, for review and approval by the Head of Agency Banking, and translate the approved strategy into Transformation & Growth initiatives and execution plans.Lead strategic transformation initiatives.
• Develop, evaluate and recommend Agency Banking business-model enhancements to support sustainable growth, customer value and commercial viability.Identify opportunities for business process optimization.
• Drive continuous business improvement initiatives.
• Lead strategic projects assigned to the department.
• Coordinate the development and review of business policies, frameworks and operating models within the Transformation & Growth mandate, for approval through applicable governance structures.Monitor implementation of strategic initiatives and benefits realization.

 

Accountability 2: Product Management, Digital Transformation & Business Technology (30%)

Provide business ownership of Agency Banking products, digital platforms and technology initiatives to improve customer experience and business performance.

Outputs:

Product Management

• Develop and manage Agency Banking product roadmap.
• Lead new product development.
• Drive product enhancement initiatives.
• Manage product lifecycle.
• Monitor product profitability and performance.
• Lead commercialization of Agency Banking products.

Digital Transformation

• Drive automation of Agency Banking processes.
• Lead digital transformation initiatives.
• Improve customer and agent digital journeys.
• Drive adoption of digital Agency Banking services.
• Develop digital growth initiatives.

Business Technology

• Own Agency Banking business demand.
• Develop Business Requirement Documents (BRDs).
• Define business functional requirements.
• Lead User Acceptance Testing (UAT).
• Prioritise system enhancements.
• Coordinate product releases.
• Manage business change requests.
• Coordinate vendors and technology partners from the business perspective.
• Support implementation of technology solutions aligned with business objectives.

 

Accountability 3: Commercial Performance & Growth (30%)

 Develop and drive commercial growth initiatives within the Transformation & Growth portfolio that contribute to achievement of the overall Agency Banking business plan and commercial targets.Outputs:

Revenue Growth

• Develop and drive initiatives contributing to Agency Banking revenue growth, transaction growth and network profitability.Increase transaction volumes and values.
• Improve network profitability.

Network Growth

• Deliver annual agent onboarding targets.
• Improve agent activation.
• Increase active agents.
• Drive agent productivity.

Customer Growth

• Increase customer acquisition through Agent Account Opening.
• Drive customer activation.
• Expand Agency Banking customer base.

Product Growth

• Drive Insurance sales through Agency Banking.
• Increase adoption of new Agency Banking products.
• Improve product penetration.
• Drive digital migration.

Commercial Management

• Deliver agreed sales targets.
• Develop commercial initiatives supporting business growth.
• Support branches to achieve Agency Banking sales objectives.
• Monitor commercial performance and implement corrective actions.

 

Accountability 4: Business Intelligence, Analytics & Decision Support (10%)

Provide strategic business insights through analytics to support informed management decisions.

Outputs:

• Develop executive dashboards.
• Produce business intelligence reports.
• Analyse revenue and transaction trends.
• Conduct market and competitor analysis.
• Produce business forecasts.
• Monitor product performance.
• Provide strategic recommendations.
• Present management information to Executive Management and relevant committees.

 

Accountability 5: Governance, Business Excellence & Continuous Improvement (10%)

Promote business excellence through effective governance, quality management and continuous improvement.

Outputs:

• Develop and review Agency Banking operating procedures.
• Ensure quality implementation of new initiatives.
• Monitor business process compliance.
• Drive continuous improvement initiatives.
• Maintain business documentation.
• Coordinate post-implementation reviews.
• Monitor implementation of agreed action plans.
• Promote innovation and operational excellence.

Role / Person Specification
Personal Attributes:

Strategic thinking, Commercial acumen, Business transformation leadership, Product management capability, Digital mindset, Analytical thinking, Innovation, Strong stakeholder management, Negotiation and influencing skills, Leadership and coaching, Results orientation, Decision making, Presentation and facilitation skills, Excellent communication skills, Business planning, Customer centricity, Change leadership

 

Qualifications

• Bachelor's Degree in Commerce, Business Administration, Banking, Finance, Economics, Information Systems, Computer Science or related field.

• MBA or relevant Master's Degree will be an added advantage.

• Professional certification in Project Management, Product Management or Digital Transformation will be an added advantage. Experience

Experience

• Minimum five years' experience in Retail Banking, Agency Banking, Digital Banking, Product Management or Business Development.
• Demonstrated experience in leading business transformation initiatives.
• Experience managing digital products and business technology initiatives.
• Proven experience delivering commercial business growth.
• Experience preparing Business Requirement Documents (BRDs) and leading User Acceptance Testing (UAT) will be an added advantage.

 

Knowledge & Skills

• Agency Banking business models
• Retail Banking products
• Product Management
• Business Technology
• Digital Transformation
• Business Process Improvement
• Business Analysis
• Business Requirement Documentation
• User Acceptance Testing
• Business Intelligence & Analytics
• Dashboard Development
• Project Management
• Financial Analysis
• Commercial Management
• Strategic Planning
• Microsoft Office Suite
• Power BI and Business Analytics tools will be an added advantage.
  

KPIs
The role shall be accountable for delivering agreed annual Agency Banking business targets, including but not limited to:

Commercial:

• Agency Banking Revenue
• Transaction Volume Growth
• Transaction Value Growth
• Network Profitability

Network Growth:

• New Agent Onboarding
• Active Agents
• Agent Activation Rate
• Agent Productivity

Customer Growth

• Customer Acquisition through Agent Account Opening
• Customer Activation
• Growth in Agency Banking Customer Base

Product Growth

• Insurance Sales through Agents
• New Product Adoption
• Product Penetration
• Digital Migration Rate

Transformation

• Delivery of Strategic Initiatives
• Product Launches
• System Enhancements Delivered
• UAT Success Rate

Business Excellence

• Dashboard Accuracy and Timeliness
• Business Process Improvements Delivered
• Stakeholder Satisfaction
• Project Delivery Timelines

Decision-Making Authority
The role is authorised to:

• Recommend Agency Banking strategic initiatives.
• Approve business requirements for Agency Banking systems.
• Approve User Acceptance Testing outcomes from the business perspective.
• Recommend product enhancements and commercialization initiatives.
• Recommend technology investments supporting Agency Banking.
• Recommend annual Agency Banking business plans.
• Recommend commercial initiatives to achieve approved business targets.
• Recommend business process improvements and transformation initiatives.

Qualifications

Analytical Thinking - Advanced (Meets some of the requirements and would need further development), Bachelor`s Degrees and Advanced Diplomas - Business, Commerce and Management Studies, Experience in a similar environment at junior management level, Leading people - Team level (Meets all of the requirements), Openness to change (Meets some of the requirements and would need further development), Personal mastery (Meets all of the requirements), Quality orientation (Meets all of the requirements), Underwriting Management (Meets all of the requirements)