Clinical Account Manager - New England

Clinical Account Manager

Company: ABM Respiratory Care

ABM Respiratory Care is dedicated to advancing respiratory health through intelligent, clinically differentiated, and innovative solutions. Their BiWaze® platform offers personalized airway clearance therapy, mimicking natural coughs and mobilizing mucus with oscillation and lung expansion options. Designed for both hospital and home environments, these systems enhance patient comfort and therapy efficacy. Additionally, the Alpha Ventilator provides telehealth-enabled monitoring, allowing healthcare professionals to manage multiple ventilators remotely, thereby improving patient care and operational efficiency. 

Why You Should Join Us

This is a Clinical Account Manager role. You’ll cover the Northeast area, joining a mission-driven team dedicated to revolutionizing respiratory healthcare through cutting-edge technology and compassionate care. Here, innovation and collaboration thrive, offering you the opportunity to make a meaningful impact on patients’ lives while advancing your career in a dynamic, growth-focused environment.

What You’ll Do

As a Clinical Account Manager,  you will:

• Collaborate with ABMRC internal team members at all times to contribute to and successfully implement key strategies and tactics based on global messaging to accelerate the growth of the business.

• Draw on market (analytics), partner, and customer insights to assist development of account planning that translates into strategic and tactical levers supporting new and reoccurring sales growth and utilization of resources efficiently.

• Utilize internal business intelligence/CRM resources to contribute consistently to regional business management/forecasting efforts that support sustained growth strategies.

• Collaborate with the internal ABMRC team and external partners to prioritize customer interactions based on sales/performance targets and conduct regular business reviews focused on results, pipeline, and needed improvements/adjustments.

• Provide superior customer service and education for customers on ABMRC products through engagement(s) with key influencers to establish organizational best practices.

• Strategic ownership of product evaluation(s) planning/process and installation of products post-delivery to ensure products are effectively installed, training provided, and follow-up commitments are established to ensure customers and partners are motivated to move to purchase/deal close in a timely manner.

• Identify, develop, and mobilize key opinion leaders and advocates to endorse ABMRC and drive awareness of the product value proposition.

• Conduct effective competitive intelligence and collaborate closely with marketing to develop an action plan/objection handling resources to address risk(s) to customer influence.

• Management of customer and partner activity to be executed via phone calls/texts, email, virtual presentations, and in-person meetings.

• Ensure customer satisfaction and loyalty while adhering to SOPs and company policies including ABMRC Code of Conduct guidelines, values, and travel/entertainment policies.

• Support and ensure compliance at all times with QARA guidelines for the United States and FDA.

• Additional responsibilities as assigned.

What We’re Looking For

• Ideal candidate will have a minimum of 3+ years of Medical Device Sales and Respiratory Therapy experience.

• Clinical experience in a complex clinical (critical care) environment is preferred.

• Bachelor's degree preferred, Masters degree considered a plus.

• Must have valid driving license, travel (car/mass transportation) will be required 50-75% of the time.

• Proven ability to work independently as necessary, accountable for taking initiative and driving results.

• Resilient in the face of competing demands and conflicts with demonstrated success in a dynamic/fast-paced environment.

• Excellent written and verbal communication skills including strong presentation skills

• Must be proficient with MS Office (Outlook, Word, Excel, Powerpoint), any business intelligence experience (NetSuite / Power BI / Salesforce) is a plus.
  
  

Perks of the Role

• Compensation: 

• Base: commensurate with experience.

• Total Income: commensurate with experience, uncapped.
  
  

• Benefits: 401(k) with 3% match

• Car - mileage reimbursement

• Promptly reimbursed for all travel and other business expenses

• Company computer will be provided
  
  

• Be Part of Something Bigger: 

• This is an opportunity to join a high-growth startup with established and emerging medical device products in respiratory.  If you are looking to capitalize on your experience and relationships within the respiratory and pulmonary space and are excited about the idea of being part of a growing organization, you need to click below to learn more! 

Location

• Territory Parameters: NY (outside NYC), CT, MA, RI, VT, NH, ME
  

• Acceptable Candidate Location: Boston, MA; Albany, NY