- Salary
- Up to €900
- Location
- Athens
- Workplace
- Onsite
- Type
- Full-time
- Department
- IT
- Closing date
- Today
- Source
- CareersPage
Description
Location: Athens, Greece
Start Date: 16 October
Position: Technical Support Customer Expert
Project: Swiss Telecommunications
Languages: German C1/Native + English B2
Your Next International Career Move
Join a leading Swiss telecommunications project and become the voice of one of Switzerland's major telecom providers. This is an exciting opportunity to combine technical support, customer service, and sales in an international environment.
Your Role
As a Technical Support Customer Expert, you will assist customers with their internet, TV, and home-service subscriptions, providing fast and effective solutions while identifying opportunities to offer additional services.
Your responsibilities include:
Handle inbound customer calls regarding technical issues
Diagnose and troubleshoot internet, TV, and home-service problems
Provide clear, friendly, and solution-oriented support
Identify cross-selling and upselling opportunities
Document customer cases accurately
Meet quality, productivity, and KPI targets
Salary & Benefits
€1,300 gross/month base salary
Up to €240/month productivity bonus, based on target achievement
Quarterly KPI bonus: €0–€900 gross
Salary progression after 12 months and 3 years
Up to €100/month transportation bonus, based on on-site presence
Flight ticket every 6 completed months of employment
Relocation Support
Choose the option that works best for you:
All-inclusive relocation package
Flight ticket
Hotel accommodation
Real estate agency fee
Alternative option
€250 relocation allowance
Real estate agency fee covered
Training
8 days of fully paid training
Professional onboarding and ongoing development
Working Schedule
Monday–Sunday, 09:00–21:00
Rotational shifts with two days off according to the schedule.
What We're Looking For
German C1/Native
English B2 or higher
Previous customer service or technical support experience is a plus
Strong communication and problem-solving skills
Good PC and multitasking skills
Comfortable explaining technical issues to customers
Customer-focused and solution-oriented mindset
Sales-oriented attitude and willingness to identify upselling opportunities
Why Join?
International working environment
Career development opportunities
Healthcare benefits and exclusive discounts
Free online Greek language courses
Modern office with comfortable break areas
Social activities and company events
Work for a Great Place to Work–Certified organization
Long-term career opportunities in Greece
About the Project
You will represent a major Swiss telecommunications provider offering mobile and fiber-optic home services. The company operates one of Switzerland's largest mobile networks and provides innovative connectivity solutions to customers.
Ready to start your international career in Athens?
Apply now and take the next step toward a career in technical support with a leading Swiss telecom project!has context menu