Online Support Representative

Job Description

What is the opportunity?

In this client-centric role, you will troubleshoot technical issues, manage platform access, and resolve critical queries—including after-hours support. This is an ideal opportunity to develop your technical and communication skills while supporting mission-critical operations. You will gain valuable experience with investment services platforms and enterprise systems, positioning you for career advancement within RBC's service delivery teams. Ideal for problem-solvers who thrive on client relationships and independent work.

What will you do?

• Resolve client inquiries promptly via phone, email, and CRM case management tools for both internal and external stakeholders.
• Manage user access and product setup on the RBC One portal and RBC Investor Services applications, ensuring accurate configurations and ongoing maintenance.
• Provide critical after-hours support, including weekend availability, and conduct post-implementation verification for business-critical applications.
• Troubleshoot technical and operational issues related to data access, user permissions, and system discrepancies with strong analytical skills.
• Document and escalate complex issues appropriately while maintaining service quality standards.

What do you need to succeed?

Must-haves:

• 1-2 years of related client service experience, preferably in financial services
• Strong client communication skills demonstrated through professional written correspondence and courteous telephone interaction
• Troubleshooting abilities to diagnose and resolve access issues, data requests, and discrepancies across multiple systems
• Proficiency in Microsoft Excel including formulas, data analysis, and report generation
• Working knowledge of Windows 11 OS (desktop) and mobile platforms (Google Android and Apple iOS)
• Ability to multitask and prioritize in a fast-paced, client-focused environment
• Strong attention to detail with commitment to accuracy in data handling and documentation
   

Nice-to-have:

• Knowledge of securities trading and settlement processes, including security identifiers and industry standard timeframes
• Advanced Excel skills including pivot tables, VLOOKUP, and data visualization
• Experience with portal or investment services platforms
• Familiarity with IT service delivery or customer support best practices

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact.
• Work in a dynamic, collaborative, progressive, and high-performing team.
• Flexible work/life balance options.
• Opportunities to do challenging work.
• Opportunities to take on progressively greater accountabilities. 
• Access to a variety of job opportunities across business.

Job Skills

Client Portal, Client Service, Collaboration, Communication, Critical Thinking, Customer Experience (CX), Customer Relationship Management (CRM), Detail-Oriented, Financial Services, Group Problem Solving, Information Capture, Oral Communications, Salesforce (Software), Standard Operating Procedure (SOP), Teamwork, User Acceptance Testing (UAT), Web Portal, Written Communication

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-09-04

Application Deadline:

2026-09-20

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$46,000.00 - $70,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.