Time Service Delivery Expert

Job Description Summary

#LI-Hybrid

Location: Hyderabad, India

This role is based in Hyderabad, India. Novartis is unable to offer relocation support: please only apply if accessible.

The purpose of this role is to provide second level expert services for employees, managers and People & Organization Services community in the area of Time Services processes and act as a subject matter expert for these services.

In addition, the role coordinates with global service centers the implementation and execution of end-to-end Time Services policies, programs and regulatory requirements within day-to-day People & Organization Services operations and provides support on Time & Attendance tool.

 

Job Description

Key Responsibilities

• Deliver accurate and timely time and attendance operations, ensuring complete and reliable records across assigned populations.

• Act as a second‑level subject matter expert for Time Services processes, policies, and data‑related topics.

• Ensure compliance with local legislation, data privacy requirements, payroll controls, and internal governance standards.

• Resolve time and attendance queries within agreed service levels and escalate complex issues to the appropriate experts.

• Prepare and validate payroll inputs in line with payroll calendars, controls, and audit requirements.

• Produce regular and ad‑hoc reports to support payroll, compliance, and business needs, highlighting exceptions and risks.

• Support system enhancements, projects, and stakeholder training to continuously improve Time Services delivery and user experience.

Essential Requirements

• 2-5 years of hands‑on experience in Time Services or Time and Attendance operations using a dedicated time solution platform.

• 2-5 years of experience in Human Resources Services either in Payroll‑Time operations, or Human Resources technology within a complex organization.

• Strong working knowledge of time and attendance processes, payroll inputs, controls, and compliance requirements.

• Proven ability to work with time and attendance systems and enterprise platforms such as Workday, SAP, UKG, Workforce Software is advantage.

• Demonstrated attention to detail, sound judgment, and ability to manage sensitive data with the highest level of confidentiality.

• Advanced proficiency in Microsoft Office, particularly Excel, with strong analytical and reporting skills.

Desirable Requirements

• Experience supporting transformation initiatives, system transitions, or global projects in Time and Attendance services.

• Additional language skills apart from English is a plus.

 

Skills Desired

Adverse Event Reporting System, Collaboration, Communication, Consulting Services, Curious Mindset, Data Analysis, Data Privacy, Dispute Resolution, Employee Experience, Error Analysis, HRIS (Human Resource Management System) (Inactive), Hr Operations (Hr Ops) (Inactive), HR Service Delivery, Human Resource Management, Human Resource Management System, Human Resources (HR), Identity Access Management (IAM), Onboarding, Payroll, Process Analysis, Project Management, Sdm (Inactive), Service Request Management, Standards Development, User Management