Supervisor, Production Operations

Job Description

About the role:

As a Production Operations Supervisor, you will oversee the day-to-day operations of production processing functions, ensuring service levels, quality standards, and business objectives are achieved. You will lead a team of operations and support professionals, providing direction, coaching, and performance management while driving process improvements, operational excellence, and a high-performance work environment.

Shift: Wednesday - Friday and every other Tuesday from 4:45 pm - 4:00 am

What you will be doing:

• Lead daily production operations, ensuring service levels, quality standards, and business objectives are met.

• Coach, develop, and manage team performance, including scheduling, goal setting, and performance reviews.

• Monitor workflow, resolve operational issues, and support client and business needs.

• Analyze operational metrics and implement process improvements to increase efficiency and productivity.

• Ensure compliance with company policies, procedures, and regulatory requirements.

What you will need:

• High School Diploma or Equivalent (Bachelor's degree preferred)

• Typically Minimum 4 Years Relevant Operations or Production Experience

• Previous leadership, supervisory, or team lead experience preferred

• Strong problem-solving, communication, and organizational skills

• Ability to manage multiple priorities in a fast-paced environment

Strongly preferred if you have:

• Experience leading teams in a high-volume production, print, manufacturing, or operations environment

• Experience with process improvement and performance metrics

• Knowledge of workforce planning, scheduling, and operational reporting

What we offer you: 

At FIS, you can learn, grow and make an impact in your career. Our benefits include:

• Flexible and creative work environment

• Inclusive and collaborative atmosphere

• Professional and personal development resources

• Opportunities to volunteer and support charities

• Competitive salary and benefits

• Career advancement opportunities within a global fintech leader

• Exposure to innovative technologies and operational excellence initiative

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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