Chief Program Officer

Description

Monadnock Family Services (MFS) is looking for a Chief Program Officer (CPO) with operational and health system transformation experience to join our C-suite. Monadnock Family Servies is a non-profit Community Mental Health Center serving the Monadnock region in southwestern New Hampshire. Established in 1905, MFS is among the oldest behavioral health organizations in New England and is the oldest in New Hampshire. Our organization strives to be the employer of choice in community mental healthcare for those seeking to make a long-lasting and positive impact on rural communities and those we serve. We pride ourselves on supporting our clients, our communities, and our employees. Monadnock Family Services is poised to undergo an organizational restructuring and health system transformation to foster growth, innovation, sustainability, and operational excellence. If you’re looking for a challenging but rewarding leadership opportunity, we invite you to join our organization and be a part of this exciting time.

In collaboration with the Chief Executive Officer (CEO), the CPO will be responsible for leading the adoption of MFS’s short- and long-term strategic direction, developing process improvement efforts to optimize access to high-quality care, championing a positive work culture, growing new leaders, and ensuring operational readiness for Certified Community Behavioral Health Clinic (CCBHC) certification. The CPO also serves as the executive operational lead for the New Hampshire Rural Health Transformation Program (GO NORTH initiative), directing implementation of grant initiatives, ensuring timely achievement of grant objectives and performance measures, ensuring organizational compliance with contractual obligations and regulatory standards, and supporting the organization's transition to the CCBHC model of care.

You will be working with the executive team to ensure that our operations drive forward the mission, goals, vision, and financial sustainability of MFS. Success in this position requires a results-driven approach; effective use of Six Sigma, Entrepreneurial Operating System (EOS), or similar principles; high-level skill in program-, change-, and lean- management; familiarity with electronic health record informatics and data analytics; and strong leadership skills. 

Monadnock Family Services’ mission is to provide our communities with timely access to safe, high quality, results-driven and sustainable mental healthcare rooted in best practices, respect, and compassion. 

Key Duties

· Foster a culture of accountability, innovation, collaboration, inclusion, quality improvement, continuous learning, and employee engagement.

· Oversee operational performance metrics and monitor key performance indicators (KPIs) related to access, productivity, quality, financial performance, and patient outcomes.

· Lead process improvement and change management initiatives utilizing Lean, Six Sigma, or other continuous quality improvement methodologies.

· Shared responsibility to ensure compliance with all federal, state, accreditation, payer, and regulatory requirements.

· Provide executive oversight for MFS’s GO NORTH initiative and ensure successful implementation of all grant-funded initiatives:  Co-Lead organizational operational readiness for CCBHC implementation and certification; Co-Lead the development of new programs, workflows, and service delivery models to expand access to care in identified high-need, rural communities in alignment with the community needs assessment and CCBHC requirements; Develop collaborative partnerships that strengthen behavioral health access and integrated care; Provide high-level oversight of information systems modernization related to GO NORTH initiatives; Ensure expenditures follow GO NORTH contractual obligations, scope of work, and compliance with Uniform Guidance in partnership with CFO; Shared responsibility for monitoring budgets, resource allocation, and project-related expenditures; Shared responsibility to pro-actively assess and forecast grant balances and recommend budget reclassifications as necessary to ensure responsible utilization of funds available being mindful to avoid waste, misuse, and abuse.

Direct Supervision Responsibilities

Executive leadership of the following Departments:

· Quality Improvement and Corporate Compliance 

· Information Technology and Health Informatics 

· Rapid Response and Acute Crisis Services

· Co-leadership of Finance Department with CFO and Director of Business Operations.  The CPO is responsible for the following financial oversight: organizational expenditures, accounts payable, and grant billing and compliance

Executive leadership of the following Programs:

· Emergency Services

· Supported Employment

· InSHAPE

· Housing Bridge

· MATCH

· Child Impact

· Residential:  Emerald House (10-bed;1002/Community-based residential services) and The Lodge (supported housing; 6-8 beds)

· Monadnock Adult Care Center