Credit Operations Manager

HYBRID ROLE BASED OUT OF OUR CARROLLTON OFFICE

Job Purpose:

Our Credit Manager will be responsible for managing and coordinating company's credit function in accordance with corporate policies and procedures to meet company's business requirements.

Job Responsibilities:

● Supervise, instruct and motivate the credit and collection staff.
● Monitor a specific portfolio of accounts and initiate action to facilitate on-time payment of invoices and to recover delinquent receivables.
● Establish and maintain positive relationships with customers both internal and external.
● Measure department performance with appropriate metrics.
● Communicate with Sales regarding complex receivable issues that cannot be resolved through normal payables contacts.
● Research negotiates and resolve complex customer disputes and issues with the sales team.
● Counsel and advise customers on any credit issues.
● Advise regional V.P. region managers, branch managers, regional credit managers and director of credit of status, conditions, violations and recommendations for all credit issues.

Additional Responsibilities & Qualifications:

● Provide for ongoing training of the credit staff.
● Maintain the corporate credit policy Recommend changes in the credit policy to senior management
● Ability to understand and interpret market factors and risk.
● Informs Manager of any issues impacting the corporate DSO and receivable delinquency objectives.
● Monitor deductions being taken by customers.
● Above average analytical and problem solving skills.
● Ability to learn and use Oracle and or Navison. 

Work Experience:

● 3-5 years of related experience of successful supervisory/management experience required to motivate and develop direct reports, as well as size up new talent.

● 5-10 years of related job experience.

● Excellent verbal, written, people, and diplomacy skills are required.

● Experienced in providing leadership to others regarding work related systems, processes, and challenges.

● Experience of interpreting strategy and policy in order to set and deliver objectives.

● Proficient with Microsoft Office Suite.

● Strong customer service skills (friendly, courteous and helpful).

● Strong planning and organization skills are required.

Education:

● Bachelor's Degree Preferred

What We Offer

• Engaging and inclusive culture with employee-led Employee Resource Groups, Veritiv Cultural Alliance, recognition platform, etc.
• Extensive training opportunities, professional development programs, career pathing, and mentorship opportunities.
• Collaborative atmosphere with our customers and suppliers to create healthier, safer and more sustainable communities through our responsible operations and innovative solutions.
• Healthcare benefits (including medical, dental, vision, and health savings account), life, AD&D, and disability insurance, 401k, paid time off, tuition reimbursement, employee assistance program, and other fringe benefits.

About Veritiv

Together with its subsidiaries, Veritiv is the leading full-service provider of packaging solutions. Veritiv also provides JanSan, hygiene, print and publishing products and services. Veritiv serves customers in a wide range of industries, through team members around the world helping shape the success of its customers. For more information, visit www.veritiv.com and connect with the Company on LinkedIn.