Community Relations Technician

The Community Relations Technician is an hourly position that supports the Town of Frisco government and community through positive, proactive interaction with community members and guests to help them understand Town goals, expectations, and Code, with education and voluntary compliance emphasized, and appropriate enforcement pursued when necessary. This role is a part of the Administration Department, as a non-sworn/civilian position, and does not report to the Police Department.  Under the supervision of the Town Clerk, the Community Relations Technician is responsible for enforcement of Municipal governing functions such as, but not limited to: short-term rental complaints, business licensing c, public nuisances such as trash, noise, abandoned vehicles, and property, water bill noticing, and development standards.  The Community Relations Technician performs general supportive functions to meet the needs of the community, with a heavy focus on building relationships between the Town government and the community it serves.  This position often acts as a point of contact for the general public for large-scale projects or ongoing Town matters.  

Why work for the Town of Frisco as the Community Relations Technician? There are many reasons!
Some amazing incentives are the convenience of a clean car year-round with a FREE car wash, free recycling, trash, and compost pick up. Summer incentives include free paddle sports, a free 2-hour pontoon/fishing boat rental reservation (one per employee) and free boat rentals if not rented for the final rental of the day. Winter incentives include free tubing at the Frisco Adventure Park, free Nordic Center passes for employee and family, free Terrain Park pass, friends and family passes for tubing, Copper Mountain discounted season passes, Copper Mountain free daily lift ticket voucher program for employee and half off for dependents. Want to know more? Check out the benefits tab above. And of course, don't forget to apply to take advantage of the cool perks and the amazing opportunity that awaits you!

Pay Grade 3
Budgeted hiring wage range = $24.74 - $30.92
Full wage range* = Minimum: $24.74   Mid: $30.92  Max: $37.11
*wage offer based on specific job experience and educationEssential Functions

• Performs proactive and responsive municipal code enforcement by regularly walking and monitoring commercial business areas, including Main Street and Summit Boulevard, and visiting other areas of the Town to identify, investigate, document, and address potential violations of Municipal Code, including short-term rental complaints, business licensing, public nuisances such as trash, noise, abandoned vehicles, and property, water bill noticing, and development standards.
• Interprets, applies, and enforces applicable provisions of Municipal Code and related regulations within the authority and scope of the position; receives complaints from the general public, identifies and investigates potential violations, communicates requirements, educates community members, and pursues appropriate compliance in accordance with established policies, procedures, enforcement practices, and applicable law.
• Engages with community members, business owners, property owners, and other stakeholders in professional and diplomatic interactions to explain Town requirements, address concerns, resolve conflicts, encourage voluntary compliance, and build positive relationships between the Town and the community.
• Conducts code enforcement follow-up and compliance activities, including phone calls, emails, site visits, meetings, warnings, documentation, and, when appropriate, citations or other formal enforcement actions.
• Prepares, maintains, and updates accurate reports, records, photographs, activity documentation, correspondence, and contacts using CommunityCore, Microsoft suite, and other required software systems, consistent with established policies, procedures, formats, and timelines.
• Uses multiple software systems and technology platforms to research Municipal Code and related information; document enforcement activities; maintain records; communicate with internal departments and external stakeholders; and track complaints, cases, and compliance activities.
• Responds to and investigates complaints and reported code violations, gathering relevant information, conducting site observations, communicating with involved parties, documenting findings, and coordinating with appropriate Town staff or outside parties as needed.
• Works independently in the field and prioritizes workload to respond to complaints, conduct proactive enforcement activities, complete follow-up, and meet established deadlines while seeking guidance from the supervisor when circumstances or expectations are unclear.
• Elicits cooperation, manages difficult or sensitive interactions, and resolves conflict using sound judgment, professionalism, diplomacy, and effective communication.
• Maintains confidentiality and appropriately handles sensitive information obtained through code enforcement activities, complaints, investigations, and interactions with the public.

Marginal Duties

• Partners with all Town staff, especially Administration, Police, Public Works, and Community Development department staff, as appropriate, with investigations, complaints, and special projects. 
• Assists with Right-of-Way permit matters. 
• Assists with water restriction complaints.
• Facilitates water shut-off noticing. 
• Assists with parking-related complaints in partnership with the parking enforcement vendor. 
• Assists with liquor, tobacco, and marijuana licensed establishment compliance checks, as assigned. 
• Assists with other initiatives of the Town Manager's Office, as assigned. 
• Provide general assistance to Town Clerk during Municipal Elections, as assigned.
• Develops, coordinates, participates in, and facilitates community assistance and educational programs. 
• Serves as a point of contact for large-scale projects or ongoing Town matters, as assigned.   

Other Essential Responsibilities:

• This position requires regular and reliable in-person attendance at the designated worksite as an essential function of the job. As a public servant, physical presence is necessary to effectively perform essential duties, support operational needs, collaborate with team members, provide direct service to the public and internal stakeholders, utilize on-site equipment and resources, and maintain effective communication, responsiveness, and accountability in serving the community.
• Adheres to Town of Frisco policies, mission, vision, values, competencies, standards, and regulations including but not limited to proper attire, safety procedures, and overall professionalism.
• Attends Town and departmental training and meetings as appropriate or assigned.
• Ability to function and make good decisions in the absence of a supervisor.
• Communicates with Town of Frisco employees, citizens, customers and vendors in a professional, courteous and timely manner both verbally and in writing.
• Performs other job duties/responsibilities as assigned by management. 
• Employees are held accountable for all duties of this job, demonstrates accountability for work, and takes ownership in job performance.

Specific knowledge, skills and abilities needed for position:

Area	Comments
Education:	Required: GED or High School Diploma
Computer Operations:	Required: Proficient in Microsoft Office
Licenses, Certifications  or Accreditations:	Required: CPR/AED & First Aid Certification (or ability to obtain within the first 6 months or 1 month if seasonal/temporary position.  Training provided by the Town.) Required: Valid Colorado driver’s license with an acceptable driving record is required.
Previous Work Experience:	Preferred: Previous work experience in code enforcement, law enforcement, guest services, hospitality, tourism, community relations, customer service, municipal government, or a related field, experience creating positive guest experiences, building relationships with diverse members of the community, resolving concerns and conflicts, and diplomatically communicating rules, regulations, or expectations is preferred.
Previous Supervisory Exercised:	None
Language Ability:	Required: Demonstrated ability to communicate effectively in English, both verbally and in writing.
Decision Making Ability:	Required: Demonstrated ability to function independently and make sound and reasonable decisions in the absence of supervisory guidance.
Other:	Required: Ability to pass a background investigation.

Physical Demands:

Weight	LIFTING:	Activities	OTHER PHYSICAL ACTIVITIES REQUIRED:
Up to 10 Pounds	2/3 OR MORE	Standing	2/3 OR MORE
Up to 25 Pounds	2/3 OR MORE	Walking	2/3 OR MORE
Up to 50 Pounds	1/3 to 2/3	Sitting	UP TO 1/3
Up to 100 Pounds	None	Using hands to finger, hands to feel	2/3 OR MORE
More than 100 Pounds	None	Reaching with hands and arms	1/3 to 2/3
		Climb or balance	UP TO 1/3
		Stoop, kneel, crouch or crawl	UP TO 1/3
		Talk or hear	2/3 OR MORE
		Taste or smell	UP TO 1/3

OTHER PHYSICAL ACTIVITIES REQUIREMENTS OR PHYSICAL DEMANDS:

Indoor/Outdoor:	Works outdoors in varying weather conditions and in public spaces, including Town streets and active construction areas, while performing field inspections, observations, investigations, and code enforcement activities.  50% indoors / 50% outdoors
Hazardous Materials or Noise:	Occasional loud noise
Holidays/Weekends/Evenings:	Evening hours possible on an as-needed basis, on Council Meeting dates and Municipal Election Day.
Equipment Used in Job:	Town vehicle, computer, mobile and desk-bound phone, printer, copier, fax, scanner, etc.
Other:	Schedule is 20 hours per week, but a set, regular schedule will be communicated and approved by Supervisor.  This is not a work-from home position, and work is to be conducted during daytime hours when Town Hall is open to the public.

VISION:

Close Vision: YES	Distance Vision: YES	Color Vision: YES
Peripheral Vision: YES	Depth Perception: YES	Ability to adjust focus: YES

Department:	Administration	Cost Center:	1119 - Administration
Employee Type:	Year-round, Part-time	Allocations:	10-1119-4001
Pay Type/FLSA:	Non-Exempt / Hourly	Pay Grade:	Pay Grade 3
Reports to:  Town Clerk

Financial/budget responsibility:	Provides administrative financial support, including invoice processing, expense tracking, and billing	Number of Cost Centers responsible for:	none
Frequent internal contacts:	Department Staff (Public Works, Community Development, Administration  and Water	Town Attorney	Police Department Staff
Frequent external contacts:	Local Businesses	Residents	Visitors
Number of employees under supervision and titles:	none
Job Location:	Onsite
Other:	Based in Town Hall, but a very mobile position working at various Town and privately owned facilities, businesses, sites, and roadways

This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.

The Town of Frisco is dedicated to the principles of equal employment opportunity. We prohibit unlawful discrimination against applicants or employees on the basis of age 40 and over, race (including traits historically associated with race, such as hair texture and length, protective hairstyles), sex, sexual orientation, gender identity, gender expression, color, religion, national origin, disability, military status, genetic information, marital status, or any other status protected by applicable state or local law. 

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter or hiring manager know once you are contacted about a role.