Teller

Description

Summary: Responsible for providing an exceptional customer service experience and contribute to improving the financial wellness of our customers. 

Essential Functions

• Receive checking and saving deposits: verify cash and endorsements, receive proper identification for cash back and issue deposit receipts.
•  Cash checks: verify endorsement, receive proper identification, and ensure validity.
•  Accept loan payments: verify payment amount and issue receipts.
•  Balance drawer daily, including periodic batching of cashed checks; investigate and resolve out-of-balance conditions.
•  Issue personal money orders and cashier’s checks.
•  Examine checks deposited and determine proper funds availability based on regulation requirements.
•  Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded.
•  Responsible for checking night depository bags and recording proper information on the financial institution’s forms.
•  Ensure bank is in compliance with federal banking regulations including, but not limited to; Bank Secrecy Act, OFAC, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, GrammLeach-Bliley Act, the Federal Reserve’s “lettered” regulations, and Teller roles and responsibilities relating to each act.
•  Knowledge and understanding of all Bank products and services.
•  Ensure teller station is properly supplied.
•  Answer phones and respond to emails
•  Must be individually driven and motivated to work as a team to achieve branch goals.
•  Must be able to communicate effectively with customers during difficult situations
•  Follow all bank policies and procedures.
•  Greet and assist customers.
•  Balance teller drawer on a consistent basis.
•  Performs other duties as assigned.

Requirements

Education and Experience

• Graduation from high school or equivalent GED
•  Cash handling experience is preferred
•  Excellent communication skills both verbal and written
•  Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition and grammar.
•  Excellent computer and keyboard skills.
•  Good organizational skills.

Other

• Must be neatly dressed and well groomed.
•  Required to complete all compliance and e-learning courses by due date.
•  Must adhere to all bank policies and procedures.