Release of Information Coordinator

Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequently asked questions.

Current Employees and Students:

If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process.

Welcome to The Ohio State University's career site.  We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:

• Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.

• Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. 

Job Title:

Release of Information Coordinator

Department:

Health System Shared Services | MIM Operations

The Release of Information (ROI) Coordinator is responsible for coordinating and processing requests for disclosure of patient health information in accordance with federal and state laws, organizational policies, and established Medical Information Management procedures. The ROI Coordinator reviews and validates requests and authorizations, identifies the appropriate medical information for release, and ensures information is disclosed accurately, securely, and within required timeframes.

The ROI Coordinator independently processes routine and complex requests for medical information from patients, healthcare providers, legal representatives, government agencies, insurance companies, and other authorized third-party requestors. Responsibilities may include processing patient access requests, continuity of care requests, subpoenas, court orders, legal requests, audits, insurance and payer requests, and other requests requiring research, analysis, and interpretation of disclosure requirements.

The ROI Coordinator utilizes the electronic health record and other departmental systems to locate, review, prepare, and release medical information. The position investigates and resolves issues involving incomplete or invalid authorizations, unavailable documentation, incorrect patient information, disclosure restrictions, and other barriers to completing requests.

The ROI Coordinator serves as an experienced departmental resource regarding Release of Information workflows and may provide guidance and training to staff regarding established procedures, systems, and request processing requirements. The position collaborates with patients, clinical departments, physicians, Legal, Compliance, Privacy, Information Technology, and other internal and external stakeholders to resolve issues related to medical record requests and disclosures.

The ROI Coordinator supports departmental quality, productivity, and customer service standards and participates in workflow improvements, system changes, training initiatives, and special projects. The position may provide cross-coverage for other Medical Information Management functions as operational needs require.

Minimum Education Required

Per Classified Civil Service Specifications. High School diploma or GED. 1 year of relevant experience required; 2-4 years of relevant experience preferred.

Additional qualifications may include experience working with electronic health records, medical records, health information management, Release of Information, healthcare operations, or other environments requiring the handling of confidential information.

Demonstrated ability to analyze and interpret information, prioritize multiple requests, maintain accuracy and attention to detail, communicate effectively with internal and external customers, and exercise appropriate judgment when handling confidential and sensitive information.

Knowledge of HIPAA, patient privacy requirements, and federal and state regulations governing access to and disclosure of protected health information is preferred.

FUNCTION: Health Information Management
SUB-FUNCTION: Release of Information
CAREER BAND: Individual Contributor - Technical
CAREER LEVEL: 2

Additional Information:

Location:

University Hospital - Doan Hall (0089)

Position Type:

Regular

Scheduled Hours:

40

Shift:

First Shift

Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.

The university is an equal opportunity employer, including veterans and disability.