A premier luxury resort nestled in scenic Central New York is seeking a dynamic, hands-on Hotel Operations Manager to lead its front desk and guest services teams. Central New York offers a perfect balance of picturesque landscapes, rich cultural attractions, vibrant outdoor recreation, and affordable living, making it an exceptional place to elevate both your career and quality of life. This high-profile role provides an exciting opportunity to champion world-class service standards, mentor a dedicated team, and drive operational excellence within a prestigious luxury destination.
Position Responsibilities
Lead, mentor, and hold accountable the front desk and front services teams to ensure adherence to service standards and operational procedures.
Manage daily operations, including reviewing daily sales, adjusting selling strategies to optimize occupancy and average daily rates, and managing departmental labor costs.
Oversee Property Management Systems (LMS preferred) and guest service software (HotSOS, DataMagine) to ensure smooth technical operations and flawless guest experiences.
Prepare and distribute 10-day and 30-day operational forecasts, manage annual departmental budgets, and analyze P&L statements for accuracy.
Coordinate directly with related operational departments—including Spa, Fitness, and Food & Beverage—to ensure seamless service integration across the resort.
Position Requirements
Minimum of 3 years of Front Office Management experience within a 4+ star hotel/resort environment.
At least a 2-year college degree in hospitality or a related field.
Proficiency with property management systems (LMS preferred) and hospitality management software, along with Microsoft Office Suite.
Security: Full Benefits Paid + 401 (k) with company match.
Balance: Paid Time Off (PTO), relocation assistance, & temporary housing.
Perks: Dining discounts and world-class amenities!
If you are a passionate hospitality leader ready to make an impact in a luxury hospitality environment, please submit your resume today to schedule a confidential discussion.
