Patient Accounts Cash/Refund Specialist

Current SIH employees need to apply for positions through our internal job portal. Log in to Workday to apply through the Jobs Hub.

Position Summary

• Responsible for processing, posting and adjusting payments to GL and patient accounts

and monitoring credit balances, initiating and processing refunds.

Principal Accountabilities

• Standards of Performance: Respect, Integrity, Compassion, Collaboration, Stewardship,

Accountability, Quality

Education

• High School diploma plus 6 months specialized training

Licenses and Certification

• N/A

Experience and Skills

• Technical Experience: 1 year

• Billing and Account Follow-up Experience

• Computer proficiency and 10 Key

• Typing –minimum 40 wpm

• Mathematical computation skills

Physical Activities

• Intermittent hand manipulation required

• Intermittent lifting and carrying of 20 pounds

• Sit for extended periods of time

Role Specific Responsibilities

o Retrieves balances and posts all cash receipts, deposits, lockbox and electronic

payment files.

o Performs GL entries in the designated Cash Summary Log and ensures

reconciliation of balances to the totals on the deposit slip.

o Notifies Coordinator of any changes in reimbursement, missing remits, abnormal

remittances, incorrect batch calculations or other concerns in the daily posting

batch.

o Reviews, researches and completes unapplied cash accounts ensuring any cash

application issues are resolved.

o Utilizes basic mathematical concepts in daily work flow to resolve patient or

payor variances.

o Researches websites for missing EOB’s

o Identifies and edits rejection batches for electronic remits.

o Manages organization of electronic payment files and folders

o Creates and maintains excel logs as needed.

o Completes special projects as needed by Coordinator/Manager.

o Assist with Express Deposit posting and balancing procedures.

o Collaborates with accountants on balancing issues.

o Works assigned Epic work queues.

o Participates, presents and updates departments Gemba Board

o Monitors the Commercial Hospital Billing, Commercial and Government Professional Billing credit balance work queues and identifies trends

o Verifies documentation supports refunds

o Responds to complaints and initiate’s action

o Investigates refund requests, maintains knowledge on managed care contracts and seeks guidance or approval as applicable

o Ensures SIH accounting and internal control policies and procedures are followed for the processing of refund checks.

o Utilizes basic mathematical concepts in daily workflow to resolve patient or payer variances.

Compensation (Commensurate with experience):

$17.57

To

$26.36

To access our Benefits Guide/Plan Information, please click the link below:

http://www.sih.net/careers/benefits