Guest Services Representative

11100 High Point Medical Center - Volunteer Services

Full time

Yes

40

Sunday through Saturday, 1st and 2nd shift

Pay Range:

$18.85 - $28.30

Essential Functions:

• Greets and assists patients, visitors, and guests upon arrival, displaying excellent customer service skills at all times.

• Assists patients, visitors, and guests with way finding; escorts them to their destination by walking or use of a wheelchair.

• Assists with taking discharged patients to their means of transportation; helping patients as needed from wheelchair to vehicle.

• Answers incoming calls in a courteous and helpful manner.

• Communicates transportation requests to Shuttle Service, using two-way radio.

• Assists in maintaining a neat and organized lobby, monitors for safety and environmental concerns.

• Keeps front desk area neat, organized and free of clutter.

• Assists with special projects and other clerical duties as assigned by Volunteer Coordinator.

• Directs volunteers assigned to work at the front desk, utilizing them as needed.

Physical Requirements

• Must be able to stand or walk for long periods of time.

• Must be able to push/pull wheelchair and or Staxi Chair as required.

• Ability to lift a minimum of 35 lbs. for moving and lifting patients in/out of wheelchair as needed.

• Must speak fluent English. Intact sense of sight, hearing and touch. Able to use critical thinking skills with ability to concentrate and respond quickly under pressure.

Education, Experience and Certifications

• High School education required.

• Customer service experience required.

• Computer and data entry skills required.

• Prior experience in healthcare preferred.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.