Dealership Rental Car Agent

Description

Position Summary

Larson Automotive Group is seeking a friendly, organized, and dependable Rental Car Agent to join our team at Toyota of Tacoma.

This position plays an important role in supporting our Service Department and overall customer experience by assisting customers with rental and loaner vehicles while their vehicles are being serviced or repaired.

The Rental Car Agent is responsible for providing excellent customer service, accurately completing rental documentation, coordinating vehicle availability, inspecting vehicles, maintaining accurate records, and helping ensure our rental fleet is clean, organized, properly accounted for, and ready for our customers.

The ideal candidate is professional, detail-oriented, comfortable working in a fast-paced dealership environment, and able to communicate effectively with customers, Service Advisors, technicians, managers, and other dealership employees.

Essential Duties and Responsibilities

• Greet customers in a friendly and professional manner and assist with the rental/loaner vehicle process.
• Complete rental agreements and required documentation accurately and completely.
• Verify driver's license, insurance, contact information, and other required documentation.
• Explain rental vehicle policies, fuel requirements, return procedures, customer responsibilities, and any applicable charges.
• Coordinate rental and loaner vehicle availability with the Service Department.
• Maintain accurate records of vehicles that are rented, returned, available, being cleaned, undergoing maintenance, or otherwise out of service.
• Perform and document vehicle inspections at checkout and return, including mileage, fuel level, cleanliness, and visible damage.
• Promptly report vehicle damage, maintenance concerns, warning lights, accidents, or other issues to management.
• Check vehicles in and out and ensure keys are properly tracked and secured.
• Help ensure rental vehicles are clean, fueled, safe, and ready for the next customer.
• Coordinate vehicle cleaning, fueling, maintenance, and repairs as necessary.
• Communicate professionally with customers regarding rental extensions, vehicle returns, charges, or other rental-related questions.
• Work closely with Service Advisors and other dealership departments to provide a smooth customer experience.
• Process rental payments or charges when applicable and maintain accurate transaction records.
• Safeguard customer information, vehicle keys, company property, and confidential information.
• Maintain an organized and professional rental counter and work area.
• Follow all company safety, customer-service, timekeeping, confidentiality, and workplace policies.
• Perform other duties as assigned to support dealership operations.

Benefits

Eligible full-time employees may receive a comprehensive benefits package that includes:

• Medical insurance options
• Dental insurance
• Vision insurance
• Employer-paid life and AD&D      insurance
• Optional supplemental insurance      benefits
• 401(k) retirement plan with      company matching for eligible employees
• Paid Time Off (PTO) in accordance      with company policy
• Paid holidays for eligible      employees
• Employee Assistance Program (EAP)
• Additional voluntary benefits      available through the company's benefits program

Eligibility, waiting periods, employee contributions, coverage levels, and other terms are governed by the applicable plan documents and company policies.

Customer Service Expectations

The Rental Car Agent is an important part of our customers' overall service experience. Employees in this position are expected to demonstrate patience, professionalism, urgency, attention to detail, honesty, and a willingness to help.

Our goal is to make the rental process as simple and stress-free as possible while ensuring our vehicles, documentation, and customer experience meet Larson Automotive Group standards.

Equal Employment Opportunity

Larson Automotive Group is an Equal Opportunity Employer. We are committed to providing equal employment opportunities and maintaining a workplace free from unlawful discrimination and harassment in accordance with applicable federal, state, and local law.

Qualified applicants will be considered for employment without regard to any status protected by applicable law.

Reasonable accommodations are available to qualified applicants and employees with disabilities as required by law.

At-Will Employment

Nothing in this job description creates a contract of employment or alters the at-will employment relationship. Duties, responsibilities, schedules, and assignments may be modified based on business needs, consistent with applicable law.

Requirements

• High school diploma or equivalent preferred.
• Previous customer service, rental car, dealership, hospitality, or administrative experience preferred but      not required.
• Strong customer service and communication skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using computers and learning dealership and rental software.
• Dependable attendance and punctuality.
• Ability to work independently while also contributing to a team environment.
• Ability to maintain professionalism when assisting customers with concerns or difficult situations.
• Valid driver's license required because operating and moving rental and dealership vehicles is an essential function of this position.
• Must meet company requirements for safely operating dealership vehicles.
• Ability to safely operate a variety of passenger vehicles.

Physical Requirements

This position requires periods of sitting, standing, walking, bending, reaching, and entering and exiting vehicles throughout the workday.

The employee must be able to safely operate passenger vehicles and may periodically work outdoors in varying weather conditions while inspecting, moving, fueling, or preparing vehicles.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.