SAP CX Senior Consultant | Germany | Permanent

Experience: 3+ years of SAP CX experience
Languages: Fluent German and English
Employment: Permanent

The Role

We are looking for an experienced SAP CX Senior Consultant to join a leading international consultancy and play a key role in delivering innovative SAP Customer Experience solutions for a diverse range of clients.

You will work closely with clients and internal teams to understand business requirements, design effective SAP CX solutions and support their implementation across complex customer transformation projects.

This is an opportunity to take ownership of SAP CX workstreams, work directly with senior stakeholders and contribute to the continued growth of a successful SAP Customer Experience practice.

What You Can Expect

• Work on challenging SAP CX transformation projects across a range of industries
• Collaborate with business stakeholders, SAP consultants and technical teams
• Take responsibility for SAP CX workstreams throughout the project lifecycle
• Work across integrated SAP landscapes involving CX, S/4HANA and other SAP solutions
• Support clients in improving customer engagement, sales and service processes
• Contribute to solution design, best practice development and pre sales activities
• Work within an international team with opportunities for professional development
• Exposure to the latest SAP Customer Experience technologies and solutions

You Will Take Ownership Of

• Analysing client requirements and translating business needs into effective SAP CX solutions
• Designing and implementing SAP Customer Experience solutions
• Leading SAP CX workstreams across implementation and transformation projects
• Configuring and optimising relevant SAP CX applications and processes
• Supporting integrations between SAP CX, S/4HANA and other SAP or third party systems
• Working closely with business stakeholders to understand processes and identify opportunities for improvement
• Managing requirements, solution design and functional specifications
• Supporting testing, deployment, go live and post implementation activities
• Providing expert guidance on SAP CX functionality and best practices
• Leading workshops and presenting solutions to clients
• Contributing to pre sales activities, proposals and client presentations
• Supporting junior consultants and contributing to the wider SAP CX team

Your Profile

• 3+ years of professional experience within SAP Customer Experience
• Strong understanding of SAP CX solutions and customer facing business processes
• Experience with one or more SAP CX solutions such as SAP Sales Cloud, SAP Service Cloud, SAP CPQ, SAP Commerce Cloud or SAP Customer Data Solutions
• Experience with SAP CX implementation, configuration and optimisation
• Understanding of integration between SAP CX and SAP S/4HANA or other enterprise systems
• Experience gathering requirements and translating them into functional solutions
• Experience working directly with business stakeholders and senior client contacts
• Experience across the full project lifecycle from requirements gathering through to go live
• Strong analytical and problem solving skills
• Experience leading workshops and presenting to clients
• Experience with pre sales or solution design would be advantageous
• Willingness to work in an international project environment
• Fluent German and English, both written and spoken

Interested?

If you are an experienced SAP CX professional looking for the opportunity to work on complex customer transformation projects within an international SAP environment, we would be interested in hearing from you.

Please get in touch to discuss the role and your experience in confidence.

Alex Chapleo
Senior Account Director | IgniteSAP
[email protected]
+49 (0)211 5469 22062
#LI-AC1