Client Service Project Analyst

At Epiq, your work contributes to complex, global legal outcomes. You’ll join a values‑driven community where integrity guides decisions, relentless service sets the bar, and we thrive on big challenges together. We invest in your growth with enterprise‑wide learning and mobility. We celebrate who you are, and we respect life beyond work with flexibility that’s recognized externally. Enabled by modern platforms and AI, you’ll do the most meaningful work of your career and see your impact at scale.

Job Description:

Job Summary

Epiq is seeking a Client Services Project Analyst to support the successful delivery of client projects and workflows. This role works closely with Project Managers and cross-functional teams to coordinate project activities, manage client data processing, track project progress, and ensure timely execution of client requests. The ideal candidate will be highly organized, detail-oriented, and comfortable working in a fast-paced, client-focused environment.

Key Responsibilities

- Serve as a primary point of contact for day-to-day client and internal project requests, escalating issues as needed.

- Monitor, track, and report project progress across multiple operational teams.

- Prepare and maintain project documentation, including Statements of Work (SOWs), playbooks, status reports, and workflow updates.

- Receive, review, organize, and process client data using Relativity Processing.

- Provide routine support and troubleshooting for Relativity Processing and workspaces.

- Interpret client requirements and communicate project instructions effectively to internal teams.

- Assist in resolving issues related to hosted or delivered client data.

- Manage project queues and priorities to support timely delivery of client requests.

- Support operational initiatives and client-facing activities as required.

Required Qualifications & Skills

- Bachelor’s or Master’s degree in Law, Information Technology, Computer Science, Information Systems, Legal Studies, or a related field.

- Experience in client services, project coordination, eDiscovery, legal technology, or data processing environments is preferred.

- Working knowledge of Relativity Processing and Relativity platform functionalities.

- Strong technical aptitude with experience using databases, review platforms, and business applications.

- Excellent organizational skills with the ability to manage multiple tasks and priorities simultaneously.

- Strong analytical, problem-solving, and troubleshooting capabilities.

- Excellent written and verbal communication skills.

- Strong customer service and stakeholder management skills.

- Ability to collaborate effectively within cross-functional teams.

- High attention to detail and commitment to delivering quality results.

- Flexibility to work extended hours, periodic on-call shifts, and occasional weekends based on business needs.

Your specific salary will be determined based on several factors:

• Location-based market rate for the role

• Your abilities in relation to the job specification

• Performance during screening and interview

• Pay parity with the wider team in the considered location

Further details about the package will be provided during the initial screening call with the Talent Acquisition Team.

Click here to learn about Epiq's Benefits.

Epiq Leadership Compass

Fosters Relationships & Collaboration

Builds trust and alignment through open communication, shared goals, and strong partnerships to drive collective success.

• Build trust-based partnerships

• Nurture long-term relationships

• Remove collaboration barriers

• Celebrate cross-team success

Engages & Influences

Inspires action and alignment through clear communication, purposeful influence, and a compelling vision.

• Use storytelling to build buy-in

• Align communication with organizational goals

• Guild alignment through strong engagement

Maximizes Performance

Sets and reinforces performance standards that drive results, ensure accountability, and align with Epiq’s goals.

• Use data to identify improvement opportunities

• Make informed decisions

• Align team goals with boarder strategy

• Empower teams to manage their own goals

• Translate vision into clear priorities

• Prepare for disruptions with strong change management

Achieves Operational Success

Drives continuous improvement and operational excellence through smart processes, data insights, and quality execution.

• Improve workflows for team efficiency

• Use clear documentation and expectations

• Resolve issues quickly using data and feedback

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.