Wellness Center Staff - Morning, Nights, and/or Weekends

Description

• Sign-On Bonus: Receive a $300 bonus for full-time hires or a $200 bonus for part-time hires, paid after 30 days of employment. To qualify, part-time employees must work a minimum of 10 hours per week and full-time employees must work a minimum of 35 hours per week. Offer valid through September 30, 2026. Please refer to the Sign-On Bonus Policy for full eligibility requirements and details.
• Take advantage of YMCA facilities and programs, opportunities for professional growth, and a welcoming and supportive workplace.
• Flexible scheduling opportunities are available, including daytime and weekend hours. 

YMCA CULTURE:

Our mission and core values are brought to life by our culture. At the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: We are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: We believe in you and your potential to become a catalyst in the world. We are nurturing: We support you in your journey to develop your full potential. We are determined: Above all else, we are on a relentless quest to make our community stronger, beginning with you.

Requirements

Job Title: Wellness Center Staff

Reports To: Wellness Director

Department: Wellness

Classification: Part-Time, Non-Exempt

Compensation: $14.00 - $18.00/hour + $2.00 shift incentive for nights (5:00pm-close) and any weekend shift (Saturday/Sunday)

POSITION SUMMARY:

 The Wellness Center Staff plays an important role in creating a welcoming and engaging experience for YMCA members. This position supports both new and current members as they work toward their health and wellness goals by answering questions, building connections, and introducing them to YMCA resources and programs, including group fitness and personal training. The Wellness Center Staff also supports the daily activities and operations of the wellness center to help ensure members have a safe, positive, and high-quality experience. 

ESSENTIAL FUNCTIONS:

• Encourage and assist members as they work toward individual behavior change and wellness goals, consistent with provided training.
• Respond to member questions and provide support related to healthy living and wellness goals.
• Stay informed of relevant wellness information and trends, as provided by the supervisor, to ensure members receive accurate and helpful information.
• Develop positive, genuine, and professional relationships with members.
• Help ensure the wellness floor and equipment remain clean and well maintained according to established schedules and supervisor direction.
• Promote a safe wellness center environment by consistently following and reinforcing YMCA policies and procedures.
• Respond appropriately and efficiently when emergency situations occur.
• Participate in required staff meetings.
• Conduct member “Smart Starts” after successfully completing the required training.
• Complete additional responsibilities as assigned by the direct supervisor. 

QUALIFICATIONS:

• Must be at least 16 years old.
• Previous experience in customer service or a wellness-related setting is preferred.
• Must obtain CPR/AED and First Aid certifications within 30 days of hire.
• Strong interpersonal communication and problem-solving abilities.
• Able to communicate and build positive relationships with individuals from diverse social and economic backgrounds.
• Comfortable using computers and performing basic computer-related tasks.
• Demonstrates an understanding of and commitment to the YMCA's purpose, mission, and values. 

WORKING ENVIRONMENT:

• Ability to lift at least 50 pounds.
• Flexibility to work a variety of shifts, including evenings and weekends.
• Comfortable performing responsibilities in a busy, fast-moving environment.
• Ability to stand and walk for extended periods and regularly bend, reach, and lift.
• Able to manage multiple responsibilities and remain effective during stressful or demanding situations.
• Ability to work effectively both independently and as part of a team.

CORE COMPETENCIES:

Mission Advancement: Accepts and demonstrates the Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view, and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures, and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change, and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.