Mobile Crisis Supervisor

Overview

Join Our Mobile Rapid Response Crisis Team: Make a Difference Every Day!

 

The Mobile Crisis Supervisor leads the charge, where every day presents a new opportunity to make a significant impact on the lives of individuals experiencing behavioral health crises. In this vital supervisory role, you will oversee the operations of our Mobile Rapid Response Crisis Teams (MRRCT), ensuring smooth and effective delivery of immediate support and interventions. Your expertise will guide a team of dedicated professionals as they navigate complex crisis situations, offering assessment, support, and direct interventions under your supervision. 

 

This role is pivotal in coordinating crisis response efforts in partnership with emergency responders, developing and refining intervention strategies, and maintaining high standards of care. This person will provide direct supervision, mentorship, and professional development to the team, enhancing their ability to perform under pressure and deliver care with empathy and precision. Collaboration with community partners will be essential to enrich service delivery and improve outcomes, making this role critical in fostering strong community ties and enhancing the overall effectiveness of our crisis interventions.

 

Location: In-office at our Auburn clinic (4238 Auburn Way N, Auburn, Washington).

Schedule: Tuesday-Saturday 8:00am-4:30pm.

 

We are accepting applications until August 31. 

Responsibilities

GENERAL SUMMARY

 

The Supervisor is responsible for clinical and administrative supervision of the program, under the direction of the Program Manager. Provides clinical supervision to team members and interns. Provides direct comprehensive services to organization clients and contracted organizations. The Supervisor assists clients and team members in addressing and stabilizing situations involving behavioral health disorders, through the provision of a full range of clinical services. The Supervisor also serves as a resource for, and provides leadership to, other team members.  

 

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Assist in the hiring process, train and supervise clinical team members and interns in the program, under the direction of the Program Manager.
• Prioritize and assign new clients to team members under his/her supervision.
• Review, monitor, and ensure compliance that all required clinical documentation is completed in a thorough and timely manner and per organization standards.
• Conduct team member performance evaluations in conjunction with the Program Manager, and as per organization standards and timelines. 
• Provide clinical and administrative coverage for the program in the absence of the Program Manager.
• Provide clinical services to clients, which include but are not limited to:
• Mental Assessments and evaluations per required level of care.
• Lethality and risk assessments.
• Coordinating care with all facets of SOUND.
• Teaching problem-solving, goal-setting, social skills, communication skills, and money management; and accessing community resources.
• Providing counseling, individual treatment services and coordination with family, when indicated.
• Providing crisis intervention services as necessary.
• Assisting clients to remain stable in the community, thereby reducing the use of hospitals or involuntary treatment services.
• Inquiring about medication regimens and treatment compliance.
• Manage the utilization compliance of services and the success of outcome measures.
• Advocate for clients, coordinating and referring for services with other community agencies.
• Maintain working relationships with community and government agencies, other professionals, family members of clients and significant others.
• Handle client grievances and implement the client grievance procedure on behalf of the client.
• Provide consultation/education services to other organizations as appropriate.
• Maintain ethical and competent client and professional relationships in the delivery of service.
• Relate to others in a professional manner, respectful of individual and cultural differences.
• Assist with monitoring program revenues and expenses and ensure compliance with funding requirements such as authorizations, timelines, medical necessity and billing.
• Attend and participate in management meetings, work groups, organization program audits and accreditation activities as a member of SOUND management team.
• Comply with all applicable federal, state and county laws and regulations, SOUND policies and procedures and all safety regulations.
• Perform other duties as needed and/or assigned by the program manager.
• Understand recovery concepts in behavioral health.
• Successfully apply recovery concepts, as appropriate.
• Synthesize and demonstrate recovery concepts.

SUPERVISORY RESPONSIBILITIES

• The Supervisor provides direct clinical supervision to team members in the program. Conducts supervisory responsibilities in accordance with the organization's policies and applicable laws. 
• Participates in the interviewing, hiring, and training process of new employees. 
• Actively plans, assigns, and directs work responsibilities of the team member. 
• Conducts performance evaluations and attends to rewarding and disciplining employees. 
• Engages in addressing complaints and resolving problems.

Qualifications

EDUCATION and/or EXPERIENCE

• Requires a Master's degree in social work, psychology, or a counseling-related field (MSW, MS, MA), with a strong emphasis on working with families and community organizations. 
• Requires a minimum of three years of clinical experience as a clinician 3 or 4 and demonstrated skills in clinical assessment and treatment, along with supervision experience. 

KNOWLEDGE, SKILLS & ABILITIES

• Proven supervisory and leadership abilities. 
• Skill and experience in working with a wide range of behavioral health disorders
• Presenting problems and communicating effectively with collateral organizations having contact with the individual and/or the family
• Early intervention and prevention as well as evidence-based effective treatment. 
• Ability to work well independently is necessary. 
• Knowledge of community mental health systems and resources within King County is highly desirable.  Because of the nature of the target population, experience with ethnic/cultural diversity is preferred.

CERTIFICATES, LICENSES & REGISTRATIONS

• Mental Health Professional (MHP) designation required.
• Washington State licensure as LMHC, LICSW, or LMFT highly preferred. 
• Must be able to obtain a WA State Agency Affiliated Counselor credential within the first 60 days of hire.
• Must have a Washington State driver's license and insurable driving record.
• Must pass a criminal background check. 

PHYSICAL DEMANDS 

 

To successfully perform the essential duties of this position, an individual must be able to sit at a desk for six or more hours a day, and use office equipment, including phones and computer keyboards, for six or more hours per day. Individuals must be able to engage vendors, team members, clients and others over the phone and in-person by voice. Regular attendance is an essential function of the position. Reasonable accommodations may be made to assist individuals with disabilities to perform essential position functions.

 

Safety-Sensitive Positions: Positions requiring the operation of motor vehicles, independent community-based crisis response, crisis intervention, emergency decision-making, and interaction with individuals experiencing acute behavioral health emergencies where impairment could result in significant harm to clients, employees, or the public. 

 

LIMITATIONS AND DISCLAIMER 

 

The above position description is meant to describe the general nature and level of work performed; it is not intended as an exhaustive list of all duties, responsibilities and required skills for the position. Team members will be required to follow any other position-related instructions and to perform other duties requested by their supervisor in compliance with Federal and State laws. Requirements are representative of minimum levels of knowledge, skills and/or abilities necessary to perform each duty proficiently. Continued employment remains on an "at-will" basis.

Perks at Sound!

All Team Members at Sound working 40 hours per week will be eligible for the following benefits:

• Medical, Dental & Vision Insurance: Premium 100% paid by Sound for team member and child coverage to age 26, depending on plan selected. Spouse/Domestic Partner coverage available at team member’s cost.
• Life Insurance (2x annual salary + additional $25,000): paid by Sound
• Long Term Disability Insurance (60% monthly salary): paid by Sound
• Retirement Plan: Sound contributes 3% to team member’s plan; team member is 100% vested.
• Retirement Plan - 401(k) Plan, pre-tax and/or Roth: team member may contribute to their own plan.
• Health Savings Account: Sound contributes $1,133.33 (individual) or $2,266.67 (family) for eligible team members, pro-rated for new hires in first year.
• Flexible Spending Accounts: for health care and dependent day care costs (pre-tax)
• EAP: Employee Assistance Plan
• Vacation: 18 days per year, increasing with years of service
• Holidays: 9 days per year
• Sick Leave: 12 days per year
• Bereavement Leave: for death in the family
• Parking: Free at all Sound sites
• Training: Free in-house professional training and $400 annually + 3 paid days approved for off-site training
• Service Award: at 5, 10, 15, 20, 25, 30, 35 & 40 years of service

 

Compensation: $88,920 - $96,167 annually

 

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