Learning Success Coordinator, Hanoi Campus

Overview:

RMIT is seeking a Learning Success Coordinator provides operational and administrative support to enable the effective delivery of services, projects, and events across the Student Academic Success

WHY JOIN RMIT VIETNAM?

At RMIT Vietnam, international exposure meets real-world impact through strong industry and government collaboration. Working at RMIT means building a meaningful career while creating impact in a high-performing environment.

Further insight into our mission, impact and global connections is available in the RMIT Vietnam Profile.

WHAT WE OFFER

• Competitive remuneration VND package for candidates.
• 13th month Tet bonus
• Private Health insurance for you and your family, plus Personal Accident Insurance
• Generous annual leave, sick leave, volunteer leave and public holidays (Christmas and Tet Holidays)
• Professional development and career advancement
• Access to state-of-the-art facilities and resources
• A vibrant and diverse campus life and more!

POSITION SUMMARY

Student Academic Success (SAS) provides learning support services that promote academic achievement across RMIT Vietnam programs. The Learning Success Coordinator is responsible for the provision and delivery of learning advice through various study support services and resources offered by SAS including: individual and small group consultation sessions, workshop programs, peer-assisted learning and digital self-access materials through a range of media. In collaboration with the Manager and Learning Advisory team, the Learning Coordinator provides a variety of academic skills development experiences to RMIT students, developed in consultation with academic staff. The Coordinator will assist in maintaining the online presence of SAS and in addition, develop interactive digital resources. The position may involve supervision of project work by other SAS staff.

KEY ACCOUNTABILITIES

• Facilitate face-to-face and online learning activities to support the development of academic literacies, English language, and academic skills across programs and Schools.
• Adapt, contextualize, and deliver learning activities based on program and student needs, and report on student feedback and the effectiveness of these sessions to key stakeholders.
• Undertake individual and group consultations with students to provide academic study support across undergraduate and postgraduate programs.
• Work with relevant staff to support "At Risk" students in developing their academic literacy and language skills.
• Facilitate individualized study planning sessions to help students identify and plan for the achievement of their personal learning goals.
• Consult with academic staff to analyse student support needs and develop learning experiences and resources aligned with course and program learning outcomes.
• Provide line management and professional development for direct reports within the Learning Advisory team.
• Plan, manage, and evaluate strategic projects that develop learning support services and programs, including functional oversight of other Student Academic Success (SAS) staff where required.
• Provide training, monitoring, and ongoing professional development opportunities for student leaders participating in SAS Peer Assisted Learning programs.
• Design, develop, and deliver content-integrated digital self-access resources to support academic literacies and language development.
• Provide project management oversight and reporting for strategic development initiatives aligned with SAS program goals.
• Actively promote SAS services to the RMIT student body and contribute to ongoing communication and promotional strategies.
• Provide feedback on student learning opportunities and challenges to SAS and academic teaching teams.
• Conduct literature reviews and develop recommendations to improve assessment design, communication, and student learning outcomes.
• Participate in the ongoing monitoring and evaluation of SAS study support services and initiatives.
• Accurately collect, analyse, and report quantitative and qualitative data using established reporting systems.
• Contribute to the analysis of service data and communicate findings to key stakeholders.
• Participate in projects to further develop the resources and services of Student Academic Success.
• Actively engage with the teaching and learning community within RMIT Vietnam and beyond. Engagement includes contribution to online and social media content produced, as well as special events such as those for prospective or current students, and relevant internal and external conferences and symposiums.
• Other relevant duties requested by Manager

KEY SELECTION CRITERIA

• A Bachelor’s Degree with major relevant to supporting RMIT Vietnam students such as Commerce, Management, Professional Communications, Education, TESOL/Applied Linguistics, Communications etc. Master’s Degree with Educational focus preferred.
• At least five years of experience providing academic and study skills support within a secondary or tertiary education environment, or transferrable experience to the role.
• Well-rounded skills in learning support, English language instruction, and academic literacies development in higher and/or further education institutions.
• Proven ability to creatively design and engage students with activities that facilitate language and learning skills development in support of learners’ own study goals
• Research experience using qualitative and quantitative methods for evaluation of service delivery is desirable.
• Strong report-writing skills
• Proven ability to accurately maintain complex operational systems and reporting (high attention to detail)
• Demonstrated awareness of student obstacles in assessment design and constructive alignment.
• Proven ability to manage projects that deliver successful outcomes.
• Skilled in the use of technology as a teaching and learning tool with experience in use of educational software for creation of interactive digital resources for online access (e.g. Camtasia, Storyline, Captivate, etc.); experience in use of Learning Management Systems (e.g. Blackboard, Canvas) – especially with use of Learning Analytics tools.
• Demonstrated commitment to a skills-based, student-centred approach to instruction.
• Proven ability to creatively design and engage students in activities that facilitate language and learning skills development in support of learners’ own study goals.
• Strong interpersonal and cross-cultural communication skills for interacting with diverse learners and colleagues in an international university context.
• Classroom teaching experience (Preferred: Teaching Academic English to tertiary-level students or experience teaching in undergraduate programs)
• Ability to display appropriate behaviours in line with the position, RMIT Values and RMIT Leadership Model.

HOW TO APPLY

To be considered for this role, it is mandatory to submit both a resume and a cover letter. Please click on the 'Apply' link provided in this Job Ads to initiate the application process.

Please note that we will be running a rolling recruitment process, so please apply as soon as possible.

COMPLIANCE REQUIREMENTS

All academic appointments at RMIT Vietnam must meet University and local regulatory requirements, including English proficiency, background checks, and (for international candidates) eligibility for a work permit.

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 7.0 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

Further guidance will be provided during the recruitment process.

RMIT UNIVERSITY COMMITMENT

RMIT is committed to the rights of students and staff to be safe, respected, valued, and treated as an equal in their place of study and work. All staff are expected to share this commitment and contribute to a safer community. While carrying out their role, staff are in a position of trust with students. Staff have a duty of care to report wellbeing concerns about students through the designated channels and uphold the code of conduct. RMIT Vietnam expects all staff members to comply with its Code of Conduct, policies and procedures, which relate to legal and regulatory requirements and our ways of working.

IMPORTANT NOTICE:

• Please ensure that your application is submitted through our Workday system on the RMIT Careers page. We do not accept applications through other means.
• RMIT Vietnam will never request any fees or payments during the application process. Be vigilant about scams asking for payment to apply.
• For any questions or support, feel free to reach out to our Talent Acquisition team at [email protected]

#RMITVietnam

Applications Close:

2 thg 9 2026 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.  As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us