Community Support Specialist

Do you have a passion for excellence and a desire to do things the right way? Are you flexible, detailed oriented, and enjoy resolving customer needs? Do you have strong computer skills and like to finish a job well? Do you like to work at a fast pace with a team of dedicated professionals? Do you want to work for an organization that values people, quality work, and the community?

The Horst Group, a growing Lancaster-based, family-owned, multi-company organization is seeking a Community Support Specialist who can provide support to Condo and HOA managers and the customers who live in managed communities.

JOB SUMMARY

Provides administrative and clerical support to Condo/HOA managers and has specific day-to-day responsibilities for customer service. Responds to customer service requests by coordinating service calls and issues routine work orders, prepares reports, generates and mails general correspondence, and prepares monthly invoicing and billing. Provides information to Settlement and Title companies for new sales and re-sales of Condo/HOA.

MAJOR DUTIES AND RESPONSIBILITIES

• Maintains database and electronic or paper filing systems.
• Communicates with managers, peers, and customers directly and calls back contractors, via phone or other electronic means, providing support as necessary.
• Assigns work orders and follows up on repairs.
• Accesses and maintains mainframe data files.
• Distributes reports, mailings, and miscellaneous communications both internally and externally.
• Provides resale certificates, assists in settlements both with financial institutions, settlement companies, and customers.
• Assists in problem resolution.
• Provides clerical support when necessary to include typing, folding, collating, and maintaining files on the computer.
• Batches invoice payables.
• Files Certificates of Insurance.
• Collects, verifies, and coordinates ARC/Land requests and approvals.
• Writes general correspondence and violation letters.

Job Requirements:

• Seeking solid organizational skills
• Customer service skills
• Ability to multi-task
• Correspondence ability

At the Horst Group we offer:

• Comprehensive benefit package- medical, dental, vision
• Vacation time & sick time
• Excellent location in Lancaster close to route 30 and 283
• 401(k) participation with employer match
• Tuition reimbursement
• Opportunities to grow and advance from within

EOE