Patient Escort III/Trainer - Full Time - 3pm - 11:30pm Shift - Every Other Weekend and Holiday (Patient Escort/Newark Campus)

Location: Christiana Hospital - Newark Campus
Department: Patient Transport

Position Overview

ChristianaCare is seeking a skilled and customer-focused Patient Transport Trainer III to support safe, efficient patient transportation services throughout the hospital. In addition to transporting patients and delivering equipment and essential items, this role serves as a subject matter expert and trainer for new and existing team members. The Patient Transport Trainer plays a key role in ensuring adherence to department protocols, safety standards, customer service expectations, and patient care excellence.

The ideal candidate is an experienced healthcare support professional who demonstrates strong communication skills, leadership abilities, professionalism, and a commitment to exceptional patient service.

Why Join ChristianaCare?

As a Patient Transport Trainer, you will have the opportunity to impact both patient care and team development. Your expertise will help ensure safe patient transport operations while mentoring team members to deliver exceptional service, compassion, and professionalism across the health system.

Key Responsibilities

Patient Transport & Support Services

• Transport patients safely and efficiently via stretcher, wheelchair, bed, and specialty transport equipment.
• Assist clinical staff with transferring patients to and from transport vehicles and equipment.
• Provide equipment and support services necessary to meet patient transport needs.
• Perform pickup and delivery of clinical equipment, medications, specimens, paperwork, and related materials.
• Support dispatch operations as needed.
• Assist in the care, maintenance, cleaning, and disinfection of departmental equipment.
• Perform Service Assistant I, II, and III duties as assigned.

Training & Education

• Train new employees on:
  • Patient transport procedures
  • Safe operation of transport equipment
  • Equipment cleaning and disinfection
  • Patient transfer techniques
  • Customer service standards
  • Communication and patient handoff procedures

• Train team members on specialty and auxiliary functions, including:
  • Oxygen rounding
  • Clinical and specimen rounding
  • Physical Therapy Gym transports
  • Labor & Delivery transports
  • Procedure-related transports
• Evaluate new employees using department training checklists and competency standards.
• Provide constructive feedback and communicate performance concerns to supervisors and training specialists in a timely manner.
• Assist leadership with the development and revision of training materials and educational resources.
• Lead or assist with departmental training sessions, workshops, skills stations, and employee development initiatives.
• Serve as a departmental subject matter expert on policies, procedures, and best practices.

Safety & Compliance

• Perform all duties in accordance with departmental safety standards and regulatory requirements.
• Report unsafe conditions, hazards, incidents, or policy violations promptly.
• Maintain patient confidentiality and protect sensitive information.
• Participate in required educational programs, departmental meetings, and in-service training.

Qualifications

Education

• High School Diploma or GED required.
• Equivalent combinations of education and experience may be considered.

Experience

• Minimum of two (2) years of customer service experience required.
• Healthcare, patient transport, training, or hospital support service experience preferred.
• Must obtain Basic Life Support (BLS) certification upon hire.

Knowledge, Skills, and Abilities

• Knowledge of hospital departments and locations.
• Strong verbal communication and customer service skills.
• Ability to follow written and verbal instructions.
• Ability to read and write at a high school level.
• Ability to train, coach, and evaluate employees effectively.
• Strong judgment, professionalism, and problem-solving skills.
• Knowledge of basic body mechanics and safe patient handling techniques.
• Ability to operate department vehicles, including golf carts and Segways, after training.
• Basic computer proficiency, including email, online learning platforms, and timekeeping systems.
• Ability to utilize smartphones and mobile applications for work assignments.
• Ability to maintain positive relationships with patients, families, physicians, and caregivers.
• Ability to maintain a courteous, service-oriented attitude throughout the workday.
• Ability to safely transport patients using various transport vehicles and equipment.
• Ability to maintain confidentiality and comply with privacy requirements.
• Ability to perform cardiopulmonary resuscitation (CPR).
• Commitment to personal hygiene, professionalism, and patient-centered service.

Physical Requirements

• Ability to stand and walk continuously throughout the shift.
• Frequent pushing and pulling of transport equipment, often involving considerable weight.
• Frequent repetitive use of hands, wrists, and arms.
• Ability to bend, crouch, lift, lower, and maneuver patients and equipment as needed.
• Must successfully pass a back evaluation examination.

Working Conditions

• Frequent handwashing and adherence to infection prevention standards.
• Intermittent exposure to cleaning and disinfecting agents.
• Potential exposure to blood, bodily fluids, and infectious diseases.
• Frequent interaction with patients, family members, nursing staff, physicians, and clinical personnel.