Indian Trail, NC - PMO Coordinator

Position Overview:

The PMO Coordinator plays a critical role in supporting project management operations by ensuring accuracy in timekeeping, maintaining contract compliance, and providing essential reports and documentation. This position requires strong organizational skills, attention to detail, and the ability to collaborate effectively across departments. The ideal candidate thrives in a fast-paced environment, demonstrates a sense of urgency, and proactively identifies and resolves issues.

Key Responsibilities:

• Contract & Process Compliance:
• Maintain a strong understanding of contracts and ensure adherence to contract terms.
• Enforce and follow company processes while identifying opportunities for improvement.
• Timecard & Pay Item Oversight:
• Review and validate timecards daily, identifying and correcting missing/incorrect pay items and materials.
• Make phone calls to clarify timecard discrepancies and resolve pay item issues.
• Field Tool Expertise & Support:
• Act as the subject matter expert for the company’s field tool.
• Set up new projects in the field tool and troubleshoot issues encountered by field teams.
• Data Reporting & Productivity Metrics:
• Generate and provide reports for the Program Manager and Director of PMO.
• Learn and track key productivity metrics to support operational efficiency.
• Communication & Cross-Functional Collaboration:
• Communicate directly with supervisors and foremen to address field issues.
• Work closely with billing, procurement, CAD, payroll, and other departments as needed.
• Support field teams and supervisors by identifying process inefficiencies and proposing solutions.
• Project Documentation & Preparation:
• Assist with job preparation, including locates, permits, and customer documentation.

Qualifications & Skills:

• Proficient in computer systems and data management tools.
• Strong problem-solving skills with a proactive approach to troubleshooting.
• Ability to meet tight daily deadlines with a strong sense of urgency.
• Effective communicator, comfortable making phone calls and asking questions.
• Positive attitude and willingness to learn.
• Detail-oriented with the ability to enforce processes and ensure accuracy.
• Collaborative mindset, fostering teamwork across departments.

Work Schedule & Environment:

• Monday–Friday schedule with potential for occasional adjustments based on business needs.
• Works in a collaborative office environment with frequent interaction with field teams and various internal departments