Parks & Recreation Building Attendant

Make the First Impression. Shape the Experience.

At The Peak, every positive experience begins with a warm welcome. We're looking for a friendly, capable, and quick-thinking professional who can connect with people, help keep a large complex running smoothly, and respond confidently when the unexpected happens.

This position serves as the primary point of contact for guests, renters, campers, and community members. The Building Attendant operates the front desk, answers questions by telephone and in person, assists with camping reservations, and provides accurate information about Tooele County Parks & Recreation facilities, programs, events, and policies.

During evening and weekend shifts, the Building Attendant may work independently and is entrusted with monitoring and securing the complex. The successful candidate will remain calm under pressure, use sound judgment, respond appropriately to unexpected or emergency situations, and know when additional assistance is needed.

This is an excellent opportunity for someone who enjoys helping people, takes pride in being dependable, and can confidently balance customer service, facility oversight, and public safety responsibilities.

Essential Duties and Responsibilities

• Serve as the welcoming and professional first point of contact for visitors, renters, campers, and callers.
• Work at the front desk and provide helpful, accurate information about The Peak Sports & Entertainment Complex, including facilities, activities, events, rental spaces, camping, and policies.
• Answer telephone calls, respond to questions, and direct inquiries to the appropriate person or department when needed.
• Assist customers of different ages, backgrounds, and abilities with patience, courtesy, and respect.
• Support renters and facility users by answering questions, communicating expectations, and helping create a positive customer experience.
• Monitor activity throughout the complex and ensure that patrons understand and follow facility rules, safety requirements, and Parks and Recreation policies.
• Conduct regular rounds of buildings and grounds, particularly during evening shifts, to identify safety, security, maintenance, or policy concerns.
• Complete facility closing and security procedures, including checking designated areas and reporting unusual activity or concerns.
• Respond calmly and appropriately to conflicts, facility problems, and emergency situations according to established procedures.
• Assess situations, use sound judgment and common sense, contact supervisors or emergency services when appropriate, and accurately document incidents.
• Handle cash and complete transactions in accordance with established cash-handling policies and procedures.
• Assist with light cleaning, minor maintenance needs, room setup, and special projects as assigned.
• Maintain a clean, organized, and professional front desk and general work area.
• Communicate important information clearly and promptly to supervisors, coworkers, renters, and the public.
• Perform other related duties as assigned.

What Makes Someone Successful in This Role

The ideal Building Attendant is:

• Friendly, approachable, patient, and genuinely interested in helping others.
• Comfortable communicating with children, adults, seniors, families, organized groups, and members of the public.
• Dependable and able to report to scheduled shifts punctually.
• Confident working independently, including during evening hours in a large facility.
• Observant and proactive about safety, security, and customer needs.
• Able to remain composed, professional, and courteous during stressful or unexpected situations.
• Capable of evaluating available information, solving routine problems, and making responsible decisions.
• Resourceful, self-motivated, and willing to take initiative within the responsibilities of the position.
• Able to accept direction and constructive feedback while working cooperatively with supervisors and coworkers.
• Professional in appearance, conduct, communication, and care of the facility.

Minimum Qualifications

• Graduation from high school or possession of a GED equivalent.
• Must be at least 18 years of age at the time of hire.

Required Knowledge, Skills, and Abilities

• Basic proficiency in reading, writing, recordkeeping, and interpersonal communication.
• Ability to communicate clearly and professionally in person and by telephone.
• Ability to learn and accurately explain facility services, schedules, reservation procedures, fees, rules, and policies.
• Ability to follow written and verbal instructions.
• Ability to establish and maintain effective working relationships with employees, renters, patrons, and members of the public.
• Ability to provide excellent customer service while appropriately and respectfully enforcing facility policies.
• Ability to work independently with limited on-site supervision.
• Ability to recognize safety or security concerns and respond according to established procedures.
• Ability to think clearly, exercise sound judgment, and maintain self-control under pressure.
• Ability to maintain accurate records and handle cash responsibly.
• Ability to learn new duties, adjust to changing situations, and manage multiple responsibilities.
• Ability to maintain appropriate confidentiality and professionalism when handling customer or incident information.

Physical Requirements

This position requires frequent standing, walking, bending, twisting, and moving throughout a large, complex facility. The employee must be able to regularly lift and move items weighing approximately 25-50 pounds and perform light cleaning, facility setup, and related operational duties.

Work Schedule and Environment

This position requires a flexible schedule that may include:

• Evening and nighttime hours
• Saturdays and Sundays
• Holidays
• Special events
• Periods of independent work with limited on-site supervision

Building Attendants may be responsible for monitoring and securing the facility at night. Applicants must be comfortable working independently in this environment and responding appropriately to routine concerns, unexpected situations, and emergencies.

Supervision Received

Works under the general supervision of the Parks and Recreation Director or designated supervisor.

Performance Expectations

Successful performance includes:

• Providing consistently friendly, helpful, and professional service.
• Completing work thoroughly, accurately, efficiently, and in an organized manner.
• Learning facility operations, policies, systems, services, and assigned responsibilities.
• Recognizing and resolving routine problems while appropriately escalating serious concerns.
• Demonstrating reliability, punctuality, initiative, accountability, and sound decision-making.
• Remaining adaptable and composed when priorities or circumstances change.
• Cooperating with supervisors and coworkers and responding constructively to feedback.
• Maintaining professional conduct and a clean, orderly work environment.
• Meeting the performance standards established by Tooele County.

**Tooele County is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, or any other protected class.**