Job Description Summary

The Senior Organizational Change Management Leader is responsible for developing strategies, tactical communications and an engagement plan to execute successful business transformations for system enhancements and new system implementation for Services ERP projects. OCM strategies and deliverables support the successful deployment of new technologies, processes, and initiatives, and are designed to drive adoption and deliver a positive change experience for the customer-facing team.
This is an individual contributor role.

If you have experience supporting Commercial, Supply Chain, Field Services, or Operations organizations, and your strengths lie in process management, communication, and effectively guiding teams through change, we look forward to receiving your application.

Job Description

What you’ll do:

• Develop strategic change plans that include stakeholder engagement, communication, organization readiness, training and performance support activities.
• Identify change impacts to develop actionable impact analysis and message maps for each impacted persona or function.
• Ensure that information and change is communicated to impacted audiences throughout the duration of the program.
• Create and maintain appropriate content channels and tools including newsletters, emails, FAQ pages, online content, and others as appropriate for impacted users’ engagement and enablement.
• Coordinate training material readiness, build training calendar and establish standard work to ensure proper and accessible storage for Process and System Training materials
• Collaborate with the Business, Process Excellence and Project core team to identify change impact and Organization readiness, meaningful success metrics and plans to address resistance and reinforce change.
• Partner with Business operations to listen to customers and contribute to design deliverables
• Focused understanding on cross-functional processes and engagements needed across Gas Power Services to enable system deployment.
• Introduce daily standard work operating rhythm to drive OCM changes.
• Integrate change management activities into project plans.
• Proactively identify and implement improvements to the change management strategy & methodology.

What you’ll bring (Basic Qualifications):

• Bachelor’s degree from an accredited university or college.
• 5+ additional years of experience in cross-functional roles supporting Commercial, Supply Chain, Field Services, and Operations organizations.
• Strong business process and OCM tools understanding with proven experience driving change, user adoption and communication.

What will make you stand out:

• Strong communication skills (both written and verbal), including ability to articulate business value
• Understanding of industry standard/GEV change methodologies to bring in best practice
• Mindset of Business value realization-driven process design and aligning processes with Operational KPIs
• Demonstrated customer focus – evaluates decisions through the eyes of the customer, builds strong customer relationships, creates processes with customer viewpoint and partners with customers to help shape their future initiatives
• Strong customer service mindset with experience driving transformations with Empathy
• Ability to interface and influence all levels of customer organization as well as other functions 

Additional Information