Racquet Attendant Supervisor

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

• Create a welcoming, professional, and engaging environment for members and guests.
• Anticipate member needs and provide proactive assistance throughout their visit.
• Ensure Racquet Attendants consistently deliver exceptional service and uphold club service standards.
• Assist members with court reservations, programs, events, lessons, general questions, and other Racquet Sports needs.
• Resolve member concerns professionally and escalate issues when appropriate.
• Maintain a strong presence within the facility and develop positive relationships with members and guests.
• Identify opportunities to improve service touchpoints and the overall member experience.

• Provide day-to-day leadership and supervision for the Racquet Attendant team.
• Assist with hiring, onboarding, training, scheduling, and ongoing development of Racquet Attendants.
• Establish clear expectations for service, appearance, communication, attendance, and operational responsibilities.
• Monitor staff performance and provide timely coaching and feedback.
• Ensure appropriate front desk coverage based on facility hours, programming, events, and member activity.
• Lead by example and promote a culture of accountability, teamwork, hospitality, and attention to detail.

• Oversee daily front desk operations and ensure the Racquet Sports facility is organized, prepared, and member-ready.
• Support court reservations, lesson scheduling, program registration, rosters, member communication, and event execution.
• Maintain accurate records within reservation, programming, retail, and departmental systems.
• Coordinate schedules and operational information between Racquet Attendants, Racquet Professionals, and club leadership.
• Conduct regular pro shop walkthroughs to monitor cleanliness, organization, supplies, water stations, courts, and member amenities.
• Identify and communicate maintenance, safety, or facility concerns and coordinate timely resolution.
• Ensure opening, closing, and other daily operational procedures are completed consistently.

• Maintain a clean, organized, professional, and visually appealing retail environment.
• Support merchandising, product presentation, pricing, and inventory organization.
• Monitor retail inventory and communicate replenishment or product needs to department leadership.
• Assist with receiving merchandise, inventory counts, member purchases, and special orders in accordance with club procedures.
• Ensure merchandise and front desk areas consistently reflect the standards expected of a premier private club.

• Previous supervisory, hospitality, recreation, country club, retail, or customer service experience preferred.
• Strong leadership skills with the ability to coach, motivate, and hold team members accountable.
• Exceptional interpersonal and customer service skills.
• Highly organized with strong attention to detail and follow-through.
• Professional verbal and written communication skills.
• Comfortable working with reservation systems, point-of-sale systems, email, and basic Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced, member-facing environment.
• Knowledge of tennis, pickleball, or Racquet Sports operations is preferred but not required.
• Must demonstrate reliability, professionalism, initiative, and a genuine passion for service.
• Ability to work a flexible schedule, including mornings, evenings, weekends, holidays, and special events as needed.

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.