Global Lead HR Operations

Job Title: Global Lead HR Operations

Location: Getzersdorf, Austria and Maastricht, NL

The global lead for HR Operations will be responsible for designing and implementing the HR Operations target operating model and service delivery framework. The initial focus will be on leading the TSA Exit Program across the areas of HR Operations, Payroll delivery and other related areas. This position is also responsible for managing the global transition of Payroll, HR Operations, and related services from TSA-based and locally delivered models to a future-state, best-in-class operating model. The focus will be on driving payroll vendor consolidation, HR Operations transformation, HR systems harmonization, process standardization, govesrnance, and the overall technology transition.

During the transition period, the role will furthermore act as key contact point for the services delivered by GES to address and manage service quality.

This position is part of the Solutions business (SolCo) within Animal Nutrition & Health (ANH). This is one of the two standalone entities to be created from ANH, as part of the divestment to CVC Capital.

Your key responsibilities

• Design and implement the future-state HR Operations operating model and service delivery framework in close collaboration with HR leadership and key stakeholders, including Digital & Technology (D&T) and Finance.
• Lead the global GES HR TSA Exit Program for HR Operations such as HR Administration, Time Management, Organizational Management and Payroll, and other services, which are currently delivered by a central GES HR shared services organization.
• Execute the global payroll strategy, including payroll vendor consolidation, transition management, and the implementation of a new HR Administration delivery model with a focus on inhouse HRA delivery and chosen local partners.
• Ensure stable and timely day-to-day delivery of global Payroll and HR Administration services throughout the transition while progressively assuming responsibility for services exiting the TSA.
• Build, develop, and lead a small high-performing international team of Payroll and HR Operations experts to support global service delivery across all regions together with local HR contacts.
• Drive the global harmonization of Time & Attendance processes, leveraging SAP SuccessFactors Time Tracking alongside selected best-in-class local solutions where appropriate.
• Standardize, optimize, and document end-to-end HR Operations processes using internal tools such as Celonis, establishing enterprise-wide process standards and best practices.
• Drive automation, system integration, and the adoption of AI-enabled solutions to enhance operational efficiency, quality, and employee experience.
• Establish a robust global governance framework, including KPIs, service standards, controls, and a comprehensive monthly reporting structure to monitor operational performance.
• Lead the implementation and integration of ServiceNow HR Service Delivery capabilities into the global HR Operations landscape.
• Effectively manage stakeholders, vendors, project risks, and organizational change activities across multiple regions and functions.
• Serve as the Global Process Owner for Payroll, HR Operations, and Time & Attendance, driving governance, continuous improvement, compliance, and operational excellence.

We offer

• A unique opportunity to shape the future HR Operations and Payroll agenda of a global organization during an exciting phase of growth, transformation, and value creation.
• A highly visible leadership role with direct exposure to the company as well as HR leadership and senior business stakeholders worldwide.
• The chance to build and embed modern, scalable HR Operations and Payroll frameworks that will have a lasting impact on the organization’s future success.
• An entrepreneurial and dynamic environment where you can combine strategic thinking with hands-on execution and see the direct impact of your work.
• Collaboration with talented colleagues and leaders across regions, functions, and cultures in a truly international setting.

You bring

• Minimum of 10 years of experience in global HR Operations, Payroll, and HR Transformation, including proven leadership of small to medium sized international teams.
• Deep expertise in global HR Operations, Payroll, Time & Attendance, SAP SuccessFactors, ServiceNow, process governance, and HR service delivery.
• Strong understanding of emerging AI technologies and a proven ability to apply AI solutions to improve HR operations, project delivery, and employee services.
• Elaborated program management, stakeholder management, vendor management, and change management capabilities.
• Business-fluent English with excellent written and verbal communication skills.

About dsm-firmenich

At dsm-firmenich, we don’t just meet expectations – we go beyond them.

Join our global team powered by science, creativity, and a shared purpose: to bring progress to life.

From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions – every single day. Whether it’s fragrance that helps you focus, alternative meat that’s better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere.

And while you’re making a difference, we’ll make sure you’re growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas? They’re essential to our future.

Because real progress only happens when we go beyond, together.

Inclusion, belonging and equal opportunity statement

At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work – and that’s exactly the kind of culture we’re building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.

We’re proud to be an equal opportunity employer, and we’re serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we’re committed to reflecting the world we serve.

We welcome candidates from all backgrounds — no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you.

And if you have a disability or need any support through the application process, we’re here to help – just let us know what you need, and we’ll do everything we can to make it work.

Agency statement

We’re managing this search directly at dsm-firmenich. If you’re applying as an individual, we’d love to hear from you. We’re not accepting agency submissions or proposals involving fees or commissions for this role.