Continuous Improvement Project/Program Analyst

About NCR Atleos

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list.

Title: Continuous Improvement Project/Program Analyst

Location: Belgrade, Serbia

Grade: 9

Position Summary

The Continuous Improvement (CI) Project/Program Analyst supports measurable and sustainable improvements across operational and service processes. The role identifies improvement opportunities, coordinates initiatives, analyzes performance data, and works with cross-functional teams to improve efficiency, quality, cost, customer outcomes, and cycle time. The Analyst also helps build continuous improvement capability through training, clear communication, and practical problem-solving.

Key Responsibility

• Process analysis and opportunity identification: Review end-to-end operational, service, or supply chain processes to identify inefficiencies, waste, bottlenecks, rework, and root causes.

• Improvement initiative coordination: Lead or coordinate continuous improvement projects from initial definition through implementation, handover, and follow-up.

• Workshop facilitation: Facilitate process-mapping sessions, improvement workshops, Kaizen events, and root-cause analysis discussions.

• Data analysis and performance tracking: Define appropriate measures, analyze data, monitor key performance indicators, and evaluate the impact of changes on cost, quality, productivity, customer outcomes, and cycle time.

• Business cases and reporting: Prepare clear business cases, project updates, dashboards, reports, and recommendations to support decisions and demonstrate results.

• Sustainability and standardization: Work with process owners to document new ways of working, establish controls, assign ownership, and ensure improvements are maintained over time.

• Training and capability building: Develop and deliver practical training on continuous improvement principles, tools, and structured problem-solving methods.

• Cross-functional collaboration: Partner with operations, quality, engineering, technology, supply chain, and other relevant teams to align priorities and deliver agreed outcomes.

• Change and stakeholder support: Communicate changes clearly, engage affected stakeholders, address implementation barriers, and support adoption.

• Compliance and safety: Ensure improvement activities follow applicable company policies, quality requirements, information security, data privacy, and safety standards. Promote a safety-first culture.

Basic Qualifications:

• High school diploma or equivalent.

• Minimum of two years of relevant experience in an operational, service, support, quality, project, or process-improvement environment.

• Proficiency in English.

• Strong written and verbal communication skills, with the ability to explain information clearly to different audiences.

• Analytical and structured problem-solving skills, including the ability to interpret data and turn findings into practical actions.

• Ability to work independently, manage priorities, and collaborate effectively in a team environment.

• Working knowledge of NCR Atleos products, services, and operational processes, or the ability to develop this knowledge quickly.

• Proficiency with standard Microsoft Office applications, particularly Excel and PowerPoint.

Preferred Qualifications:

• Bachelor's degree in business, engineering, operations, quality, data analytics, or a related field.

• Practical experience with Lean, Six Sigma, Kaizen, 5S, value stream mapping, SMED, process mapping, or root-cause analysis.

• Experience coordinating projects and supporting organizational change, including stakeholder engagement, risk management, and implementation planning.

• Experience leading cross-functional workshops and influencing stakeholders without direct authority.

• Proficiency in data analysis, dashboarding, or reporting tools such as Excel, Power BI, or Tableau.

• Previous experience in service planning, customer support, technical support, field services, ATM services, or a comparable service environment.

Core Competencies

• Continuous improvement mindset • Data-driven decision-making

• Planning and organization • Facilitation and collaboration

• Clear communication • Problem-solving and root-cause analysis

• Accountability and attention to detail • Customer and business focus

Offers of employment are conditional upon passage of screening criteria applicable to the job.

Company Benefits:

• Private Health Insurance

• Employee Referral Bonus Program

• Wellbeing Resources

• Baby Bonus

• Life, Accident & Disability Insurance

• Numerous opportunities for internal career pathing and advancement

• Discounts for employees at NCR Atleos partners
   

EEO Statement
NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law.

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