F&B Assistant Manager - Knight Time Hockey Bar

WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

 

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

 

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

 

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

 

WE LOVE OUR WORK.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Additional responsibilities may be assigned as needed:

• Supervises a designated Food & Beverage outlet and manages daily operations during assigned shifts
• Supports and monitors operational goals, performance metrics, and profit objectives
• Creates efficient staff schedules that balance labor costs, staffing needs, and guest satisfaction
• Assists in the departmental budgeting process and provides recommendations; ensures budget compliance and reports concerns to management
• Promotes and upholds superior customer service standards; addresses service issues and ensures team adherence to company expectations
• Enforces all applicable gaming laws and regulations related to Food & Beverage operations
• Assists in developing and maintaining food service procedures; inspects menu items to ensure guest satisfaction
• Supports outlet manager in maintaining sanitary, efficient, and pleasant service environments
• Helps monitor inventory and maintain cost control procedures
• Assists with administrative duties as assigned by the Food & Beverage Manager
• Ensures regulatory compliance within area of responsibility and reports potential issues to management
• Maintains strict confidentiality in all departmental and company matters

SUPERVISORY RESPONSIBILITIES

• Supports staff development through training programs and ongoing coaching
• Assists in executing employee recognition initiatives to boost engagement
• Evaluates team member performance and provides constructive feedback
• Recommends staffing decisions, including interviewing, hiring, and scheduling
• Oversees daily work procedures and helps streamline workflow
• Provides input on employee performance actions, including discipline and counseling

BRING US YOUR BEST.

QUALIFICATION REQUIREMENTS

• Must be at least 21 years of age
• Associate degree in a related field preferred; or equivalent combination of education and experience
• Minimum two (2) years of Food & Beverage experience, including two (2) years in a supervisory role
• Strong interpersonal skills with the ability to resolve conflicts diplomatically
• Ability to write reports and business correspondence professionally
• Comfortable presenting information and responding to questions from managers, clients, and guests
• Proficient in Microsoft Office (Excel, Word, Outlook)
• Solid math skills, including ability to calculate rates, ratios, percentages, and interpret bar graphs
• Flexible availability, including nights, weekends, holidays, and overtime as needed

LANGUAGE SKILLS

• Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
• Strong verbal and written communication skills to interact effectively with guests, team members, and management
• Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
• Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
• Must be able to document incidents, complete reports, and follow written instructions precisely
• Proficiency in communicating policies, procedures, and expectations to team members

REASONING ABILITY

• Ability to read and interpret documents such as safety rules, operating procedures, and manuals in English
• Strong verbal and written communication skills to interact effectively with guests, team members, and management
• Capable of conveying information clearly and professionally in high-pressure or fast-paced situations
• Able to understand and respond to guest inquiries, concerns, and feedback with courtesy and accuracy
• Must be able to document incidents, complete reports, and follow written instructions precisely
• Proficiency in communicating policies, procedures, and expectations to team members

CERTIFICATES, LICENSES, REGISTRATIONS

• Must qualify for all licensing and permit requirements as mandated by federal, state, and local regulations
• Valid Clark County Health Card required
• Valid Alcohol Awareness Card required

PHYSICAL DEMANDS

• Regularly required to stand for extended periods and use hands to handle tools, equipment, and objects
• Frequently required to reach with arms, speak clearly, and actively listen in a fast-paced environment
• Visual acuity required, including close vision, color differentiation, and peripheral awareness
• Ability to lift and move:
  • Up to 30 lbs regularly
  • Up to 50 lbs frequently
  • Up to 300 lbs occasionally (with assistance or equipment as needed)
• Must be able to push, pull, bend, twist, stoop, crouch, kneel, and maintain balance in various work environments, including confined or crowded spaces
• May be required to navigate stairs, ramps, and uneven surfaces
• Must be able to perform physical tasks safely and efficiently in a dynamic and guest-facing setting

WORK ENVIRONMENT

• May be exposed to secondhand tobacco smoke
• Fast-paced, high-energy atmosphere requiring excellent multitasking and communication skills
• Frequent interaction with guests and team members in a dynamic customer service setting
• May involve standing, walking, or moving for extended periods during shifts
• Must be comfortable working in areas with varying noise levels, lighting, and temperature conditions
• Flexibility required to work nights, weekends, holidays, and overtime based on business needs
• Compliance with uniform and grooming standards is required
• Must adhere to all company policies, procedures, and regulatory guidelines
• Reasonable accommodations will be made for individuals with disabilities in accordance with applicable laws

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

 

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

 

   

We're changing entertainment. Follow us.

 

Equal Opportunity Employer