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The Security Install Supervisor has full management responsibility for employees, installation operations, and job performance within the security installation department. This role oversees technicians, scheduling, workforce performance, customer satisfaction, and operational results for the installation, testing, troubleshooting, and commissioning of security systems including intrusion alarms, access control, CCTV, and other low-voltage systems. The Supervisor is responsible for hiring, discipline, performance management, directing work, approving timecards, and ensuring installation quality and compliance.

Essential Duties & Responsibilities:

• Provide full management oversight for security installation employees, daily operations, and job performance.

• Supervise installation, testing, troubleshooting, and commissioning activities for intrusion alarms, access control, CCTV, and related low-voltage systems.

• Direct workforce scheduling, technician assignments, and job prioritization to ensure efficient project delivery.

• Manage employee hiring, onboarding, training, discipline, coaching, and performance evaluations.

• Approve timecards, manage labor productivity, and monitor workforce performance metrics.

• Ensure compliance with applicable codes, standards, customer requirements, and company safety procedures.

• Support technicians and field leaders with operational guidance and technical escalation as needed.

• Maintain strong customer relationships and resolve escalated installation concerns professionally.

• Coordinate with branch leadership, project managers, and customers regarding installation operations and workforce planning.

• Review installation documentation, inspection reports, work orders, and operational reporting for accuracy and completeness.

• Use hand tools and testing equipment as needed to support field teams in exceptional situations.

• Travel to job sites as required.

• Other duties as assigned by management.

Qualifications:

• High school diploma or equivalent.

• 10+ years of experience in fire and life safety industry as a fire and life safety leader or above.

• Must have at least 7+ years experience in a supervisory role.

• Valid driver’s license with a clean driving record, if driving role.

• Strong expertise in intrusion alarms, access control, CCTV, and low-voltage systems.

• Proven leadership experience managing employees, installation operations, and workforce performance.

• Experience using service management or inspection software platforms (e.g., inspection reporting tools, work order systems, mobile field service applications).

• NICET Level II or above preferred.

• Manufacturer certifications in security, access control, video surveillance, or integrated low-voltage systems preferred.

• Experience managing commercial security installation teams and multi-site operations preferred.

• Proficiency with computers and common business software (e.g., Microsoft Office Suite including Excel, Word, and Outlook).

• Experience using service management or inspection software platforms (e.g., inspection reporting tools, work order systems, mobile field service applications).

• Ability to learn and effectively use company-specific systems for scheduling, reporting, and workforce management.

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Other Duties:

• Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

• Performs other duties as assigned.

Physical Requirements & Work Environment:

• Ability to perform physical tasks including lifting, climbing ladders, and working in various environments as needed.

• Ability to lift 50+ pounds.

• Work performed in commercial, industrial, and construction environments as needed.

• Exposure to varying conditions including heights, confined spaces, and active job sites as needed.

• Use of hand tools and testing equipment as needed.

• Ability to stand, walk, bend, and kneel for extended periods.

Benefits and Perks:

• Excellent pay

• Medical, dental, vision

• Company paid life insurance

• Company paid short-term disability

• 401K with employer match

• Paid vacation and company holidays

• Training and Career Development

• Company vehicle (if job applicable)

• Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire & Safety is an Equal Opportunity Employer. All applicants will be considered for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex, gender, pregnancy, sexual orientation, gender identity, gender expression, genetic information, disability, military service and veteran status, or any other characteristic protected by applicable law.