- Location
- Riyadh, Riyadh Province, Saudi Arabia · published
- Type
- Temporary
- Department
- Customer Service
- Source
- Workable
Description
We are looking for a motivated and customer-focused Customer Success COOP to join our team. In this role, you will help our Customer Success Managers (CSMs) ensure our clients achieve their goals using our products. This is a fantastic opportunity to learn the ins and outs of customer relationship management, tech onboarding, and account growth in a fast-paced environment.
🔧 Key Responsibilities
- Assist the Customer Success team with day-to-day administrative tasks and account maintenance.
- Help prepare data and reports for client check-ins, onboarding sessions, and quarterly business reviews (QBRs).
- Respond to basic customer inquiries and route complex issues to the appropriate team members.
- Monitor customer health metrics and flag accounts that may need proactive outreach.
- Assist in updating and maintaining customer records in our CRM system (e.g., HubSpot).
- Help gather and organize customer feedback to share with the Product and Sales teams.
- Visit clients and maintain close relationships.
Benefits
<p>🚀 <strong>Impact that Matters</strong> – Build products that shape the future of cybersecurity and protect organizations globally. </p><p> 💡 <strong>Continuous Growth</strong> – Access to certifications, trainings, and opportunities to sharpen your expertise. </p><p> 📈 <strong>Ownership Mindset</strong> – Benefit from our <strong>benefits program</strong> and grow with COGNNA's success. </p><p> 🤝 <strong>Culture of Trust</strong> – We empower talent, encourage ownership, and celebrate real outcomes.</p><p> 🏢 <strong>On-Site Collaboration</strong> – Be at the heart of innovation in our Riyadh office, working side by side with passionate experts. </p>