Administrative Assistant and IT Support

About Acrisure

A global fintech leader, Acrisure empowers millions of ambitious businesses and individuals with the right solutions to grow boldly forward. Bringing cutting-edge technology and top-tier human support together, we connect clients with customized solutions across a range of insurance, reinsurance, payroll, benefits, cybersecurity, mortgage services – and more. 

In the last twelve years, Acrisure has grown in revenue from $38 million to almost $5 billion and employs over 19,000 colleagues in more than 20 countries. Acrisure was built on entrepreneurial spirit. Prioritizing leadership, accountability, and collaboration, we equip our teams to work at the highest levels possible.

Job Summary

The Administrative Assistant / IT Support role provides a blend of administrative, organizational, and technical support to ensure smooth daily operations. This position is ideal for someone who is detail‑oriented, tech‑savvy, and comfortable working across both office administration and basic IT functions.

Key Responsibilities

Administrative Duties

• Assist daily office operations, including scheduling meetings, coordinating calendars, and organizing internal communications.

• Prepare, edit, and distribute documents such as reports, memos, presentations, and correspondence.

• Maintain SOP’s by writing new ones and keeping them updated, as necessary.

• Support leadership task coordination.

• Serve as a point of contact for vendors, clients, and team members.

IT Support Duties

• Provide first‑level technical support for staff, including troubleshooting hardware, software, printers, and network issues.

• Assist with onboarding and offboarding tasks, including account setup, access provisioning, and equipment allocation.

• Install software updates, manage user accounts, and help maintain system security under IT supervision.

• Escalate advanced technical issues to senior IT staff or external vendors when necessary.

• Assist with LC360 inventory management system.

• Build and maintain Power BI and Power Automate Tasks.

• Assist with other miscellaneous IT related tasks as required.

Requirements

• Familiarity with office equipment, network basics, and common business software.

• Excellent organizational, communication, and multitasking skills.

• Ability to troubleshoot basic IT issues with patience and clarity.

• Strong attention to detail and ability to maintain confidentiality.

• Understanding of cybersecurity best practices.

• Ability to document processes and maintain clear records.

• Willingness to learn new tools and skills. 

Education and Experience

• High school diploma required; associate degree or higher in business administration, IT, or related field required.

• 1–3 years of experience in administrative support and/or technical support roles required.

• Strong proficiency with Microsoft Office (Outlook, Excel, Word, Teams) and basic knowledge of Windows or Mac operating systems required.

• Experience with ticketing systems or help desk software preferred.

• Basic knowledge of cloud platforms (Microsoft 365, Google Workspace), including, but not limited to, Power BI and Power Automate preferred.

• Basic SQL knowledge preferred.

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Candidates should be comfortable with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Why Join Us:

At Acrisure, we’re building more than a business, we’re building a community where people can grow, thrive, and make an impact. Our benefits are designed to support every dimension of your life, from your health and finances to your family and future.

Making a lasting impact on the communities it serves, Acrisure has pledged more than $22 million through its partnerships with Corewell Health Helen DeVos Children's Hospital in Grand Rapids, Michigan, UPMC Children's Hospital in Pittsburgh, Pennsylvania and Blythedale Children's Hospital in Valhalla, New York.

Employee Benefits

We also offer our employees a comprehensive suite of benefits and perks, including:

• Physical Wellness: Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.

• Mental Wellness: Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.

• Financial Wellness: Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.

• Family Care: Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.

• … and so much more!

This list is not exhaustive of all available benefits. Eligibility and waiting periods may apply to certain offerings. Benefits may vary based on subsidiary entity and geographic location.

Acrisure is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, disability, or protected veteran status. Applicants may request reasonable accommodation by contacting [email protected].

Final candidates will be required to complete post-offer verification processes related to the role and in accordance with applicable laws.

California Residents: Learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy.

Recruitment Fraud: Please visit here to learn more about our Recruitment Fraud Notice.

Welcome, your new opportunity awaits you.