Maintains and enhances HCM system configurations and interfaces to ensure accurate benefits enrollment and billing. Makes manual enrollment updates to the system if necessary.Assists employees in utilizing Self Service to make benefit elections or update information. Assists employees with resolving claim issues by escalating to broker or carrier if warranted.Reconciles monthly invoices and submits for payment. Performs periodic billing audits.Maintains relationships with company broker and with carrier representatives.Responsible for the annual Open Enrollment process, including coordinating enrollment meetings, configuring employee self-service enrollment, and updating or establishing new carrier EDI connections whenever possible.Manually updates employee 401k deferrals and loans using reports provided by plan provider. Conducts quarterly audits of 401k enrollments and deferrals to ensure compliance with plan provisions. Completes annual 401k census and provides information to support annual audit.Process COBRA enrollment for terminated employees.Runs monthly reports on COBRA and FSA for accounting.
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