Associate Director, Operations

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

Join us as an Associate Director Operations – And lead our medical information operations team, oversee the development and dissemination of accurate medical and drug information, ensure compliance with regulatory standards, and support effective communication with healthcare professionals and stakeholders.

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

What You’ll Do:
• Ensure timely and effective execution on deliverables including scope of work, contractual issues, changes in staffing levels, and budget negotiation by serving as the primary point of client contact; effective troubleshooting for database issues, phone routing or other items as they affect other departments at PPD, vendors, or other departments at the client; maintaining project knowledge. coordinating and implementing new project operations, and monitoring project processes (QA, compliance, SOPs, regulatory) that will maximize quality and client loyalty.
• Manage staff responsibilities including performance management, salary administration, hiring, employee relations, employee engagement, conflict
resolution, and employee development.
• Lease with cross functional leaders to drive deliverables
• Ensure quality objectives are met and develop and maintains project SOPs, develop and/or reviews corporate SOPs, and complies with all company policies and procedures including SOPs, protocols, GCPs, and regulatory authority compliance.
• Ensure maintenance of profitability though management of billable hours.
• Ensure client budgetary goals are met.
• Ensure accuracy and timeliness of client invoice amounts and communicates
required changes to Medical Communications finance.
• Participate in capabilities presentations to help secure new business and alerts the Director and Business Development team to new business opportunities with existing clients. Review and provides operational input on proposals, contracts and/or renewals associated with existing clients.
• Participate in the development of processes and strategies designed to assist in meeting the above stated goals on a division-wide basis.
• Drive a culture of immediate action and proactive escalation.

Education and Experience:
• Previous experience in health care or pharmaceutical industry that provides the knowledge, skills, and abilities to perform the job (comparable to 10+ years).
• Proven leadership skills to include 5+ years of management responsibility.
• Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. MS and MD.

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

Required Knowledge, Skills, Abilities:
• Directs through lower management levels and / or highly skilled specialist employees who exercise significant latitude and independent judgment. Often heads one or more departments or a large, centralized staff function. In some instances, they may be responsible for a functional area (as determined by executive management) and not have subordinate supervisors or employees. May manage employees across multiple regions.
• Strong knowledge of budgeting and forecasting
• Excellent leadership skills
• Strong attention to detail and organizational skills
• Effective verbal and written communication skills
• Excellent problem solving and analytical skills
• Excellent time management skills
• Basic computer skills including Microsoft Office and multi-tasking skills
• Excellent interpersonal skills
• Strong decision-making skills
• Ability to coach and mentor staff
• Ability to work in a team environment and/or independently as needed

Physical Requirements / Work Environment:
• Work is performed in an office environment with exposure to electrical office equipment
• Constant interaction with clients/associates required
• Must pay constant attention to detail-visual, mental
• Must be able to multi-task constantly
• Long, varied hours required occasionally
• Daily exposure to high pressure, intense concentration
• Occasional drives to site locations, frequent travels both domestic and international
• Frequently stationary for 6-8 hours per day
• Repetitive hand movement of both hands with the ability to make fast, simple, repeated movements of the fingers, hands, and wrists
• Moderate mobility required
• Occasional crouching, stooping, bending and twisting of upper body and neck
• Light to moderate lifting and carrying (or otherwise moves) objects including luggage and laptop computer with a maximum lift of 15-20 lbs.
• Ability to access and use a variety of computer software developed both in-house and off-the-shelf
• Ability to communicate complex information and ideas so others will understand; with the ability to listen to and understand information and ideas presented through spoken words and sentences
• Frequently interacts with others, relates sensitive information to diverse groups both internally & externally
• Ability to apply abstract principles to solve complex conceptual issues. Requires multiple periods of intense concentration
• Performs a wide range of complex tasks as dictated by variable demands and changing conditions with little predictability as to the occurrence. Ability to perform under stress. Ability to multi-task
• Regular and consistent attendance

Why Join Us?
When you join Thermo Fisher Scientific, you become part of a global team that values passion, innovation, and a commitment to scientific excellence. You’ll work in an environment where collaboration and development are part of the everyday experience – and where your contributions truly make a difference.

Apply today to help us deliver tomorrow’s breakthrough.