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Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

 

Teenscope Program Manager

 

HMHI day treatment programs provide 40 hours per week of clinical care to youth with mental health issues. Teenscope provides services for adolescents (13-18). We work on a multi-disciplinary team with psychiatrists, psychologists, social workers, education specialists, music and recreation therapists, and psychiatric technicians.

 

Responsibilities include triaging, supervising direct care staff, guiding clinical and milieu interventions for patients, providing customer service to parents, and implementing hospital policies on the unit, all of which requires strong organizational/executive functioning skills. In addition to these program administrative responsibilities, the manager leads several therapeutic groups. The manager also interfaces regularly with other various HMHI and U Health departments to support clinical and business operations of Teenscope.

 

Excellent candidates will have experience working with adolescents and their families, have experience on a multidisciplinary team, and have experience with milieu management and interventions as well as prior leadership experience. This position requires a balance of strong clinical and leadership skills to maintain high quality care for patients. Experience with program development is preferred.

 

Under the direction of the Behavioral Health Director the Behavioral Sciences Manager will coordinate behavioral health programs within department. This position is responsible for planning, organizing, directing, and controlling all aspects of the assigned department's internal and external customer service, as well as the human resource and financial management operations. The incumbent acts as a catalyst between the department and its customers, and staff, to ensure continuity and quality of service and care.

 

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

Job Specific Responsibilities and Accountabilities

• Performs to required standards for job specific responsibilities and technical competencies.

Talent Management

• Hiring, training, developing, and communicating with staff.

Financial Management

• Responsible for developing, monitoring and achieving budget goals.
• Manages labor and non-labor expenses to budget or flex budget.
• Manages revenue to budget to maximize potential revenue.

EPE/Service

• Responsible for patient satisfaction scores within assigned area(s).
• Responsible for upholding PROMISE standards of direct reports and team members.

Quality

• Responsible to achieve quality goals for assigned area(s).
• Manages and promotes continuous process improvements in assigned area(s).

Performance Management

• Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
• Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

Building Relationships

• Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
• Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.

• Demonstrated leadership skills in planning and directing employees, and processes, in order to effectively monitor and develop subordinates, to ensure the smooth operation of the department.

• Knowledge of assigned department's area of specialization in order to analyze, plan, and draw conclusions for recommendations to superiors.

Qualifications

Required

• Three years of more progressively responsible management experience.

Licenses Required

• One of the following
  • Current licensure as a Psychologist in the State of Utah.
  • Current Licensed Clinical Social Worker (L.C.S.W.) certificate for clinical practice in the State of Utah.
  • Current registration as an Art Therapist (ATR) with the American Art Therapy Association.
  • Current licensure to practice as a Master Therapeutic Recreation Specialist (MTRS) in the State of Utah.
  • Current license to practice as a Clinical Mental Health Counselor in the State of Utah.
  • Current Music Therapy certification through the Certification Board for Music Therapy (MT-BC)

* Additional license requirements as determined by the hiring department.

Qualifications (Preferred)

Working Conditions and Physical Demands

Employee must be able to meet the following requirements with or without an accommodation.

• This is a sedentary position in an office setting that may exert up to 10 pounds and may lift, carry, push, pull or otherwise move objects. This position involves sitting most of the time and is not exposed to adverse environmental conditions.

Physical Requirements

Carrying, Color Determination, Far Vision, Lifting, Listening, Manual Dexterity, Near Vision, Pulling and/or Pushing, Reaching, Sitting, Speaking, Standing, Stooping and Crouching, Tasting or Smelling, Walking