Parking Enforcement Agent / Class B Shuttle Driver - Walnut Creek, CA

*** Details ***

Location: John Muir Medical Center - Walnut Creek, CA Pay Rate: $28.00/hour

Schedule: Monday–Friday, 7:30 AM–4:00 PM. Must be available to cover open shuttle shifts as needed.

Must have a valid Class A or B CDL with Passenger Endorsement is required.

The Spirit of the Position

The Parking Enforcement Agent / Shuttle Driver is primarily responsible for enforcing parking regulations and restrictions at the medical center while supporting daily parking operations. This position monitors parking facilities, verifies vehicle registrations and permits, documents violations, and promotes compliance with established parking policies. The employee must also be available to operate shuttle vehicles and cover assigned shuttle routes as needed to support transportation operations and maintain service continuity.

Principal Job Duties

• Patrol assigned parking lots and facilities to identify vehicles in violation of established parking policies and restrictions.
• Verify vehicle registrations, permits, and parking authorization in designated parking areas.
• Document and issue parking violations in accordance with established policies and procedures.
• Monitor parking utilization and report unauthorized parking, safety concerns, and operational issues.
• Communicate parking regulations professionally and assist employees, patients, and visitors with parking-related questions.
• Operate shuttle vehicles and cover assigned shuttle routes as needed, providing safe, reliable, and courteous transportation.
• Complete required vehicle inspections, shuttle logs, and incident reports.
• Maintain and care for all company-issued equipment.
• Assist with special assignments, parking projects, traffic control, and other operational duties as requested.
• A company-provided safety vest must be worn at all times while performing on-site duties.
• Personal cell phone use is prohibited while on the clock, except during authorized breaks or in emergencies.
• Perform other related duties as assigned.

Education

• High school graduate or equivalent.

Experience and Qualifications

• Valid California Class B Commercial Driver's License (CDL) with Passenger (P) endorsement.
• At least two years of driving experience and an acceptable driving record.
• Ability to meet applicable requirements for operating company shuttle vehicles.
• Previous parking enforcement, customer service, or transportation experience preferred.

Skills

• Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Ability to work independently, prioritize responsibilities, and multitask.
• Ability to interpret and enforce policies, procedures, and standard business practices consistently.
• Demonstrate a sense of urgency and timeliness.
• Must be open to feedback, differing opinions, and other points of view.
• Ability to handle challenging and, at times, emotionally charged situations professionally.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and remain firm and consistent when enforcing established policies.
• Strong communication and customer service skills.
• Ability to follow shuttle routes, schedules, safety procedures, and transportation protocols.
• Commitment to safe driving practices and professional conduct.

Physical Demands

• Willingness to work in the elements, including heat, wind, and rain.
• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand, walk, and patrol parking facilities for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.
• Ability to transition between parking enforcement duties and shuttle driving responsibilities as operational needs require.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to providing equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state, or local law. No question in our application process is used for the purpose of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.