- Location
- Delhi, India
- Type
- Internship
- Department
- Retail
- Seniority
- Internship
- Education
- Bachelor
- Source
- Keka
Description
Key Responsibilities
- Support day-to-day retail operations and ensure smooth execution of assigned activities.
- Assist in handling customer queries, feedback, and service-related concerns in a professional manner.
- Coordinate with the warehouse team for inventory, stock movement, orders, and other operational requirements.
- Work closely with the Retail Vertical Head on daily operations, follow-ups, reports, and business-related tasks.
- Assist in training and onboarding of retail staff and support the development of training materials.
- Coordinate with internal teams to ensure timely completion of operational activities.
- Monitor customer feedback and identify recurring issues or operational gaps.
- Support the Vertical Head with process improvements, and business initiatives.
- Take ownership of assigned tasks and ensure timely completion.
Requirements
- Strong verbal and written communication skills.
- Good interpersonal and coordination skills.
- Proactive attitude with a willingness to learn and take ownership.
- Strong organizational and problem-solving abilities.
- Ability to multitask and work in a fast-paced environment.
- Basic knowledge of MS Excel, Google Sheets, and MS Office.
- Ability to work effectively with different teams and stakeholders.
- Freshers and candidates pursuing or having completed a Bachelor's degree are welcome to apply.
Preferred Qualifications
- Bachelor's degree in Business Administration, Management, Commerce, or a related field.
- Prior internship or experience in retail, customer service, operations, or administration is an advantage.
- Candidates with strong communication, coordination, and problem-solving skills will be preferred.
Skills
ExcelCustomer Service