Appointment Center Representative

Join MidAmerica Basement Systems as a Customer Care Specialist and play a key role in the future of our team. You'll build meaningful connections and enhance customer experiences, while providing efficient and effective customer support. You'll have the opportunity to drive our business as you assist our marketing team by converting warm leads and setting our sales team up for success by converting those leads into sales appointments that create the work for our production crews. 

 

This is more than just a Customer Care Specialist role though. It's a chance to shape the future of a company that is redefining the construction industry. It's a chance to provide homeowners with piece of mind as we work to improve the health and safety of their homes. 

 

Can you imagine a world where employees go to work every day feeling valued and excited about their jobs, knowing they are making an impact on this world?

 

 

We can. Join our team, and you can too.

 

What We Provide

• A supportive culture built on trust, respect, fun, and growth.
• A fulfilling customer service role with NO cold calling!
• A full-time position with a flexible rotating first shift schedule.
• Work from home capabilities.
• The right tools and comprehensive training to help you succeed.
• Performance based incentives, weekly paydays, and great benefits.
• Real chances to grow your career.

Your Impact

• Interacts via telephone, email, or text message to provide information to customers.
• Schedules and reschedules sales appointments through inbound and outbound communication with customers to maximize efficiency for the company and the sales reps.
• Saves appointments when a customer calls to cancel.
• Maintains customer accounts and records of customer interactions with accurate detail in a timely manner.
• Meets or exceeds appointment conversion rates.
• Provides tactical support to other departments as needed.
• Provides a remarkable experience for homeowners.
• Performs other duties as assigned.

What You Provide

• Highly driven to succeed in a role focused on helping people
• Basic knowledge of customer service principles and practices.
• Ability to type a minimum of 40 words per minute.
• Ability to perform accurate data entry.
• Ability to multi-task.
• Excellent communication skills including active listening.
• Proficient computer skills with the ability to learn new software.

Education and Experience

• High school diploma or GED required.
• 1+ years of customer service experience or a combination of education and experience preferred.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to exert up to 10 pounds occasionally.