Customer Service Representative with English

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2025 Best Managed Company, recognized five years in a row.

The Customer Service Representative is a key contact for complex customer needs, providing expert support and ensuring high levels of satisfaction and loyalty.

(9 Month Fixed - Term Contract)

Key Responsibilities:

· Receive, enter and manage customer orders from order receipt to shipment of product and any returns;

· Respond to routine customer enquiries concerning orders

· Track the status of orders in the report and communicate issues and solutions; cooperation with our plants in Europe and external warehouses; cooperation with our logistics provider

· Receive, enter and manage customers’ complaints in internal claims’ tool;

· track the status of complaints in the report;

· Proactive work to solve customers’ complaints; cooperation with our transport providers, logistics department, credit and collection, sales team and others;

· Giving feedback to customers regarding the status of complaints

Requirements:

· Some professional experience in customer service or administration area, candidates after internships within logistic area are also very welcomed

· Fluent English, communicative German

· Strong communication and interpersonal skills, as well as ability to work in a multicultural environment

· Team player with creativity, engagement high level of multitasking skills

· Knowledge of Microsoft Word, Excel, SAP (will be an advantage)

What We Offer

• Competitive base salary, Annual bonus scheme and Enhanced company pension scheme
• A company vehicle
• Private healthcare care and Life assurance and
• Employee Assistance
• Ongoing training, development and support

Join Us

At Solenis, we're proud of our purpose-driven culture and our commitment to innovation and sustainability. If you're ready to take your account management career to the next level while making a positive environmental impact, we'd love to hear from you.

We understand that not every candidate will possess every desired qualification listed above. If your experience varies from our outlined requirements, yet you believe you can bring value to the role, we encourage you to apply and share your unique perspective with us.

At Solenis, we recognize that our people are our greatest asset. We offer attractive compensation, comprehensive benefits, and abundant opportunities for professional growth and development. If you're passionate about working for a world-class company and enjoy tackling complex challenges, we invite you to consider joining our team.

Solenis is committed to fostering an inclusive workplace and is proud to be an Equal Opportunity Affirmative Action Employer. We value diversity and do not discriminate on the basis of age, race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

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