Property Services Officer

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

What this job involves:

This property service officer is responsible for governance and administration of finance, sourcing, compliance and systems updates to release Workplace Experience team to engage with Occupants. The role acts as point of contact for Landlord’s and Vendor partners and it creates the stable foundation at a Site level. The helps to drive account initiatives by driving consistent implementation and delivery.

Key Responsibilities

Operations Management

• Provide finance and administrative support of issuing work order and purchase orders to service vendors
• Ensure operations are aligned to financial processes and controls are adhered to at all times to achieve good financial management
• Coordinate with vendors to perform a wide range of facilities related services
• Be the single POC for the Building Landlord invoices
• Ensure filing and compliance matters are up to date and documents maintained in good order
• Act as administrative point of contact for the client floor
• Work with all related parties on timely delivery of all services
• Continuous Improvement implementation
• Cost saving mind-set that drives value for service as every level
• Conduct data analysis report when necessary
• Implement and feedback on operational procedures and performance measures to ensure simplification and accuracy of work methods, reliability of systems and consistency
• Drive Client specific initiatives such technology roll-outs, benchmarking, best practices etc.

• Ensure compliance with JLL and client Health, Safety, Environment and Risk Management policies and procedures
• Ensure data integrity of all systems across the Region and perform audits from time to time
• Ensure meeting or exceeding SLA/KPI scores
• Generate reports and conduct presentations as per the service delivery requirements and overall account management
• Review and spot-check suppliers/service providers performance to ensure contractual obligations are delivered
• Understand the operational & technical requirements of the site and ensure that current contracts are maintained to provide necessary supplies and services
• Work with all related parties on timely delivery of all services
• Conduct data analysis report accordingly to planned timelines
• When necessary raise risks to Workplace Experience Site Lead for further investigation
• Ensuring up to date information on Client’s Property Services SharePoint

Required Skills and Experience

• 2-3 year’s experiences in Facilities Management, Hospitality, Airline Services, Events Management or equivalent
• Proficient in Excel, Word, and PowerPoint, skills are essential
• Excellent Cantonese and English skills (verbal and written)
• Attention to detail, highly organized in meeting required timelines and required standards
• Able to adapt in a fast-paced working environment and versatile in meeting client changing needs and requirements
• Strong analytical, organization and administration skills

 

Location:

On-site –Hong Kong, SAR, China

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.