- Location
- Mainsail Lodging & Development, United States of America
- Type
- Full-time
- Education
- High School
- Source
- Workday
Description
We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.
Banquet Set Up will be responsible for assisting the banquet personnel with their everyday operational materials and items to ensure exceptional service to all guests that is consistent and continually in accordance to the Autograph Collection standards under the franchise of Mainsail Lodging & Development.Essential Functions
Acknowledge guest in all public spaces with a warm and friendly greeting
Assist with banquet function of the hotel to include set up of tables and chairs
Follow scheduled shifts and follow break and lunch requirements
Report any light outages, broken equipment, or room disparities to manager paying close attention to hallway areas
Assist guest with any specials requests
Ability to communicate with manager on inventory needs, i.e. chairs, tables, and banquet linens
Professional communication while using technology
Respect all guests, team members, and management by maintaining a positive, friendly attitude
Ability to interact with guests and share hotel knowledge using personalization, such as using the guest name
Maintain guest confidentiality following all hotel procedures
Report any suspicious activity or unusual items in room
Report any irregular behavior from guests in public areas and/or in rooms
Ability to take initiative and handle assignments with limited supervision
Follow all hotel policies and procedures as outlined in the team member handbook
Maintain cleanliness and order of work area such as closets, carts, and housekeeping office
Perform other duties as management requests to service our guests.
Education & Experience
High School diploma or higher
Previous hospitality experience preferred
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Physical Demands
Ability to stand for extended periods of time
Ability to squat and bend
Ability to communicate clearly
Corrected vision to normal range
Ability to work long hours as needed
Ability to lift/push/pull 50 lbs.
Mental Demands
Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary