Account Manager I - ELS

About Blackhawk Network

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.

Overview

The Account Manager I is responsible for supporting the day-to-day operational activities of assigned Digital/Financial Institution (FI) loyalty programs under the direction of the designated Sr. Manager. This role focuses on executing recurring operational tasks, maintaining accurate program information, coordinating routine requests, and ensuring timely completion of assigned deliverables.

The AM I works closely with the Sr. Manager and internal cross-functional teams to support program operations, maintain service quality, and assist with the efficient management of partner accounts.

Responsibilities

• Provide day-to-day operational and administrative support to the designated Sr. Manager across assigned Digital/FI accounts.
• Execute routine operational tasks related to program management, including product and catalog setup, product updates, commission set-up, inventory monitoring, and internal account maintenance.
• Support product onboarding activities by coordinating setup requests, tracking product assignments, validating information, and assisting with testing and implementation requirements.
• Generate and maintain recurring operational reports, including sales, redemption, fulfillment, inventory, and other program-related reporting as requested.
• Assist with identifying and researching operational discrepancies, including order fulfillment, catalog, reporting, and reconciliation issues, escalating findings to the Sr. Manager for further investigation or resolution.
• Coordinate with internal teams to process routine operational requests, obtain status updates, and ensure assigned tasks are completed accurately and within established timelines.
• Maintain accurate account documentation, internal systems, operational trackers, and program records to ensure visibility into outstanding requests and deliverables.
• Monitor and follow up on assigned operational tickets, requests, and action items, providing timely updates to the Sr. Manager and escalating delays or potential issues.
• Support routine catalog maintenance activities, including product additions, removals, replacements, and updates to product information.
• Support the preparation of partner meeting materials, operational reports, and status updates, as needed.
• Manage assigned daily and recurring operational responsibilities, prioritizing tasks effectively and ensuring timely follow-through and completion.
• Identify opportunities to improve operational processes, documentation, and task execution to support greater efficiency and accuracy.
• Develop a working knowledge of BHN systems, products, platforms, and operational processes to effectively support assigned programs.
• Perform additional operational support activities as assigned by the Sr. Manager or management to meet evolving program and business needs.

Qualifications

• Proficient in Microsoft Outlook, Word, Excel, and PowerPoint.
• Excellent written and verbal communication skills.
• Strong organizational skills, including effective time management and the ability to manage multiple priorities.
• Experience with relationship development and management. Proven ability to build and maintain trust with clients
• Demonstrate initiative and sound decision-making skills
• Comfortable managing day-to-day responsibilities with minimal instruction.
• Ability to influence effectively across business functions.
• Demonstrated presentation skills.
• Demonstrate project management and logistics skills, with a proven ability to implement programs on time, according to specifications, and within budget.
• Ability to understand and manage the technical details of various programs and clearly explain key elements to partners.
• Comfortable working with complex and intangible product concepts that are not yet fully formed.

 

Experience Required

• 2+ years’ experience of account management, project management, client services experience preferred

 

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results.  Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

Employment is contingent upon the successful completion of a background check and drug screen.