Entry Level Digital Technician

Description

POSITION TITLE: Entry-Level Digital Technician

TEAM: Managed Services

REPORTS TO: Systems Integration Manager

FLSA CLASSIFICATION: Hourly, Non-Exempt

LOCATION: Headquarters (On-Site)

ABOUT US

At the heart of Gable lies a passion that transcends the conventional. We’re more than just creators of visual communications; we’re experts at creating experiences. We believe that every brand, building, and place has a unique story to tell, and our mission is to elevate the way they are seen, experienced, and remembered.

We are committed to fostering a collaborative and inclusive work environment where team members can thrive and contribute to our shared success.

POSITION OVERVIEW

The Entry-Level Digital Technician is a developmental technical role designed to build practical experience across Gable’s integrated technology operations. The technician supports the staging, configuration, testing, installation, and service of digital signage, LED and LCD displays, media players, computers, and related connected technologies while learning Gable’s technical standards and workflows.

During the initial six-month development period, the technician will gain hands-on exposure to multiple technical disciplines and work closely with experienced team members to develop core skills. At the conclusion of this period, the technician may transition into a position that best aligns with demonstrated skills, business needs, and individual interests.

The ideal candidate is technically curious, dependable, detail-oriented, and eager to learn. This role is well suited for someone beginning a career in digital signage, audiovisual technology, systems integration, field service, or related technical disciplines.

KEY RESPONSIBILITIES

Technical Training, Staging, and Configuration

• Learn the core duties, workflows, and standards associated with Gable’s integrated technology disciplines.
• Assist with the staging, assembly, setup, and testing of LED and LCD display hardware and related system components.
• Assist with computer and media player setup, imaging, configuration, software installation, and basic validation.
• Become familiar with commonly deployed products and technologies, including BrightSign, Seneca, tvONE, Cradlepoint, WattBox, and comparable platforms.
• Follow established procedures, checklists, documentation standards, and quality-control practices during system preparation and testing.
• Work with the Systems Integration Manager and other technical team members to regularly review skills learned, training progress, and areas for continued development.

Installation, Service, and Operational Support

• Assist experienced team members with digital display, kiosk, audiovisual, and related technology installations.
• Support equipment staging, job preparation, parts management, labeling, packing, and deployment activities as assigned.
• Assist with customer support and service-ticket activities, including basic troubleshooting, documentation, and escalation of technical issues.
• Gain an understanding of interdepartmental relationships and how Fabrication, NetOps, Project Management, warehouse, and field teams coordinate to deliver client solutions.
• Assist fellow team members with technical and operational duties as needed to support project schedules and service requirements.
• Follow company safety requirements, client-site procedures, and established technical standards while working in the warehouse, fabrication areas, office, or field.
• Perform occasional overnight and/or weekend work when required for installation, deployment, or support activities.

Development and Continuous Improvement

• Develop foundational troubleshooting skills across hardware, software, connectivity, and basic network-related issues.
• Build familiarity with technical documentation, work orders, equipment records, configuration information, and service notes.
• Ask questions, seek feedback, and actively participate in hands-on training and cross-functional learning opportunities.
• Demonstrate reliability, accountability, attention to detail, and a willingness to take on increasing technical responsibility as skills develop.

QUALIFICATIONS

• High school diploma or equivalent required; technical school, vocational training, associate degree coursework, industry certification, or equivalent hands-on experience is a plus.
• Entry-level position; previous professional experience in digital signage, AV, IT, electronics, networking, installation, or field service is helpful but not required.
• Basic familiarity with computers, Windows operating systems, electronic devices, cabling, and common network-connected technology preferred.
• Interest in learning digital signage systems, LED and LCD displays, media players, PCs, kiosks, AV equipment, networking, and related technologies.
• Ability to follow technical instructions, procedures, drawings, checklists, and safety requirements accurately.
• Basic problem-solving skills and the ability to learn troubleshooting methods through training and hands-on experience.
• Strong attention to detail, dependability, organization, and willingness to learn in a fast-paced technical environment.
• Ability to work independently on assigned tasks while collaborating effectively with technical teams, project teams, clients, and other stakeholders.
• Clear verbal and written communication skills and the ability to document work performed and issues encountered.

PHYSICAL REQUIREMENTS

The position requires the ability to stand, walk, sit, climb, reach, stoop, kneel, crouch, and use hands for equipment assembly, installation, and service activities. The team member may be required to lift and/or move items over 50 pounds and may perform work at heights of 55 feet or more when properly trained, equipped, and authorized. Physical demands vary based on the size, type, and location of equipment.

WORK ENVIRONMENT

The work environment includes office settings, fabrication and warehouse facilities, and client job sites. This role may involve exposure to moving mechanical equipment, elevated work areas, loud job-site noise, factory conditions such as fumes, dust, and mist, and occasional outdoor work in varying weather conditions. Appropriate safety procedures and protective equipment must be used as required.

TRAVEL

Local and regional travel to client sites may be required based on project, installation, training, and service needs. Occasional overnight travel may be required.

ACCOMMODATION STATEMENT

Gable is committed to providing reasonable accommodation to individuals with disabilities throughout the hiring process and in the workplace. If you require an accommodation to complete an application, participate in an interview, or perform the essential functions of a position, please let us know. Requests for accommodation will be considered on a case-by-case basis, consistent with applicable law.

COMPENSATION

Compensation is commensurate with education and experience. Compensation includes hourly pay, overtime eligibility, 401(k) participation, and ESOP participation.

Requirements

ADDITIONAL REQUIREMENTS

All prospective team members must pass a criminal background check and drug test. Candidates must also meet I-9 and E-Verify employment eligibility requirements.