Job Description

The purpose of the role is as follows:

Provide dedicated L2 production support across the FX eTrading stack. Support front-office users, monitor pricing and trade flows, investigate incidents across integrated systems, and reduce Level 3 operational support demand on the FX eTrading team.

KEY RESPONSIBILITIES

FX production support

• Provide real-time L1/L2 technical and functional support for FX eTrading platforms and users

• Act as a primary support point for the wider connected FX stack

• Investigate pricing, execution, booking, trade-flow, credit-limit, connectivity and market-data issues

• Own incidents through diagnosis, restoration, escalation and closure, engaging Level 3 teams and vendors when required

• Provide clear incident and service communications to trading, eClient Services and technology stakeholders

FX stack monitoring and troubleshooting

• Proactively monitor platform health, pricing, trade processing, interfaces, FIX connectivity and downstream flows
• Trace issues across all FX products including integrations and market-data contributors
• Perform log analysis, transaction tracing and validation of pricing and trade data
• Identify recurring failures and improve monitoring, alerting, documentation and operational controls

Platform administration and controls

• Support user access, entitlements, client and instrument mappings, currency-pair configuration and approved operational changes

• Support daily checks, credit and limit issues, client enablement and production queries

• Maintain runbooks, support procedures, known-error information and escalation paths

Change, release and resilience support

• Support FX platform releases, upgrades, configuration changes, testing, implementation and post-release validation

• Participate in UAT, production readiness, hypercare and defect validation for new FX capabilities

• Support disaster recovery and resilience testing across FX stack and key FX dependencies

• Coordinate with network, infrastructure, database, cybersecurity and vendor teams across multi-layer incidents and changes

Service improvement and collaboration

• Work closely with the FX eTrading Technology team, trading desks, eClient Services and vendors to improve service quality

• Reduce repeat incidents through root cause analysis, permanent fixes, automation and improved observability

• Build FX platform knowledge within the wider support function and reduce dependency on Level 3 resources

• Support migration and stabilisation of new FX capabilities as the platform stack evolves

QUALIFICATIONS AND EXPERIENCE

• Bachelor's Degree in Computer Science, Information Technology, Engineering, Finance or related field
• 3-5 years' application or production-support experience, preferably within FX, electronic trading or financial-markets technology
• Experience supporting business-critical applications in a front-office or time-sensitive environment
• Experience with incident, problem, change and release management across technical teams and vendors

TECHNICAL AND FUNCTIONAL SKILLS

• FX products: Spot, Forwards, Swaps and NDFs
• FX trade lifecycle, pricing, execution and post-trade flows
• SmartTrade or comparable FX eTrading support
• FIX protocol and eTrading connectivity
• Linux/Unix, SQL, networking and log analysis
• Monitoring, alerting, scripting and automation• Market-data and integration troubleshooting
• Operational risk, change control and DR

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Important Closing Date Note

Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.

26/10/26