Overview
Provides the satellite departments and clinics at D-H with instrumentation and technical support, enabling the clinics to provide superb patient care.
Responsibilities
Ensures the day-to-day operations of the department, prioritizing tasks and overseeing/coordinating scheduling, work assignments, and other assigned activities to maintain optimal throughput, efficiency, and quality to support the needs of patients and clinical/inpatient customers. Coordinates these activities across all shifts.
Directs the team to meet key patient and customer requirements, needs, and changing expectations. Guarantees a high level of patient and customer focus.
Ensures the overall maintenance and optimal availability of instrumentation, equipment, and supplies, including tracking and reporting departmental performance with regard to same.
Serves as first point of contact for customer issues, process problems, and routine problem solving in areas of responsibility. Communicates these problems and corrective action forward to the Supervisor or Manager.
Serves as safety champion for the team. Understands risk areas and emergency response procedures in order to insure the safety of the team.
Understands and monitors team performance expectations. Reports on team performance and makes recommendations for improvement.
Coaches individual employees to improve performance and develop team. Identifies skill and/or performance deficiencies and makes recommendations for required training and/or disciplinary actions.
Encourages and supports process improvements which upkeep fiscal responsibility. Identifies opportunities to optimize use of resources and decrease cost per unit. Conducts staff meetings and shift communication huddles to provide the team with daily objectives and guidance.
Ensures communication of all issues with potential to impact resource availability or patient care to departmental/clinical supervisor. Communicates with Supervisor on safety concerns, customer complaints, personnel issues, process changes, and other relevant issues.
Helps interview potential employees. Gives input into employee performance reviews. Coordinates training of new hires and staff completion of re-certifications, in-services, and e-Learning.
Understands the function and use of the primary information technology systems used by the section.
Works on the floor assisting the team in completing the daily work of the section. Fills in for sick, vacation, and holiday time.
Performs other duties as required or assigned.
Qualifications
- High school graduate or equivalent with 2 years of supervisory experience or the equivalent required.
- Must possess the ability to lead by example, excellent customer service skills, strong communication skills and demonstrated ability to work collaboratively.
- Proficiency in Microsoft Office applications required.
Required Licensure/Certifications
- Certified in Sterile Processing through either Certification Board for Sterile Processing and Distribution (CBSPD) or Healthcare Sterile Processing Association (HSPA) upon hire.