Account Manager (Software-as-a-Service)

MRI is expanding rapidly and we are seeking an enthusiastic, driven, and customer-focused Account Manager to join our growing team.

The Account Manager will be responsible for building strong client relationships, driving retention and revenue growth, and helping customers maximize the value of their investment in MRI's software solutions. Working with a portfolio of customers across multiple industries, you will act as a trusted advisor, identifying opportunities to expand solution adoption and support clients in achieving their business objectives.

This is a quota-carrying, individual contributor role within a fast-paced Software-as-a-Service (SaaS) environment.

We understand the need to provide a flexible working environment partnered with team collaboration and socialisation. Therefore, we operate a hybrid working model with 3 days of working from home per week. This role is based in our London, UK Office.

Responsibilities:

• Professionally represent MRI and build mutually beneficial relationships with decision makers to ensure high levels of customer satisfaction, customer retention and Sales development
• Recommend appropriate solutions and negotiate acceptable terms with the Client 
• Achieve or exceed all quarterly and annual fiscal targets and objectives
• Identify opportunities for cross-selling a range of MRI products
• Maintain regular contact with Clients using online meetings, telephone calls and Client User Forums
• Determine the clients on-going requirements to meet their changing business needs
• Work closely with other stakeholders within MRI such as Legal, Sales Operations, Marketing, Development and the Implementation teams
• Maintain timely and accurate sales forecasts within Salesforce

Requirements

• Proven experience in Account Management, Customer Success, Sales, or a related customer-facing role within a Software-as-a-Service (SaaS) environment
• Demonstrated ability to build and maintain strong customer relationships while identifying opportunities for growth and retention
• Experience managing commercial conversations, renewals, upselling, or cross-selling activities
• Strong consultative and solution-oriented approach to customer engagement
• Excellent communication, presentation, and stakeholder management skills
• Highly organised with strong time management and prioritisation abilities
• Ability to work independently in a target-driven environment
• Experience using CRM platforms such as Salesforce is advantageous
• Knowledge of the Facilities Management, Property Technology, or Real Estate Technology sectors would be beneficial but is not essential

We’re obsessed with making this the best job you’ve ever had!  

• We want our staff to love working here, and so we’ve created a few unique perks such as office breakfasts, quarterly lunches and virtual social events. Additionally, we value your input in your employee experience and have employee-led groups such as our DEI committee, employee resource groups such as Women and Allies, and our Pride Event Group  
• Enjoy peace of mind over yours and your family’s health with our Private Medical Insurance and Health Cash Plan.   
• Invest in our competitive Personal Pension plan and help set you up for your future.   
• Big on family? So are we! Here at MRI Software we recognise that your family is important, and being able to spend quality time with your family as it grows is a wonderful experience. Therefore, the MRI Software Parental Leave benefit is designed to give you the opportunity to spend time with your new arrival(s).   
• Enjoy a fantastic work-life balance with 25 days of annual leave plus Bank Holidays, in addition to a bank of 15 hours of "Flex Time Off" to be used whenever and however you choose!    
• Income Protection Plans give you the peace of mind you deserve.    
• Further your professional development and growth with our generous Tuition Reimbursement Schemes.   
• Enjoy the flexibility of working from anywhere in the world for two weeks out of the year!   

About Us

From the day we opened our doors, MRI Software has built flexible, game-changing real estate software that powers thriving communities and helps make the world a better place to live, work and play. Fulfilling that mission is only possible because of one thing: exceptional people. People like you!  

Our people-first approach to PropTech is defining a new industry standard for client experiences that, quite frankly, can’t be duplicated. Experiences that deliver real value every day. And we know those experiences begin with our people.  

We believe MRI is more than just a workplace; it’s a connected community of people who truly feel they belong. Whether we’re investing in employee resource groups or providing tailored resources for each person to reach their full potential, we’re passionate about creating a work environment that makes you excited to show up every single day.  

At MRI, one of our core values is to strive to amaze.  From the intelligent solutions we create to the culture we cultivate, that’s our goal every day. Because that’s what industry leaders do. Whether you’re joining as a new Pride member or rejoining us after a short time away, your talent is vital to us, our partners and our clients. 

Amazing growth requires amazing employees. Are you up to the challenge?   

We know confidence gap and imposter syndrome can get in the way of meeting remarkable candidates, so please don’t hesitate to apply. We’d love to hear from you!   

MRI is proud to be an inclusive employer. We welcome and celebrate diversity across all backgrounds, including ethnicity, religion, sexual orientation, gender identity, disability, age, military, veteran status and more. 

We believe that Belonging is a direct result of Diversity, Equity, and Inclusion. Those values are woven into the fabric of who we are and are foundational to our continued success. Come and see for yourself!