Re-Sale Escrow Supervisor

Description

Keystone Pacific Property Management, LLC is a prestigious community management firm headquartered in Irvine, CA, with offices throughout Northern and Southern California, Colorado, and Idaho. Since 1982, we have led the way in providing superior customer care for our clients in planned-unit developments, condos, mixed-use, commercial, new project developments, large-scale onsite communities, and master-planned community associations. 

We have an excellent opportunity for a Re-Sale Escrow Supervisor to join our amazing environment with an opportunity for continuous growth and development. For more information, please continue reading below! 

Summary: The Re-sale Escrow Supervisor is responsible for all Re-sale Escrow activities of the department. Collaborates with the Property Managers, General Managers, community association Board of Directors and third-party service providers to set up new communities and ensure smooth transition of new and resale properties. Builds and manages teams effectively.

Why Join Keystone? 

Keystone is a company dedicated to empowering our team members to improve people’s lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients. 

As a member of our team, your talents will be nurtured, and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon. 

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth. 

We're thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer:

• Competitive Salary 
• Hybrid and Flexible working arrangements
• Work-Life Balance
• Opportunities for Career Growth
• Training and Mentorship from Successful Leaders in the HOA Industry
• Support for Continued Education
• Cell Phone Stipend 
• Mileage Reimbursement 
• Medical (HMO and PPO), Dental, and Vision
• Flexible Spending Account
• Pet Savings
• Pre-Paid Legal 
• Employer Paid Basic Life/AD&D Insurance 
• Voluntary Life and Short-Term Disability Insurance
• Free Employee Assistance Program
• 401(k) Retirement Plan with Company Match
• Financial and Health/Wellness Education
• Bereavement and Mandated Leave of Absence Applicable 
• Paid Time Off (PTO)  
• 12 Paid Holidays (Floating Holiday/Half Days/Early office closure before certain major holidays)

 Essential Job Duties and Responsibilities: 

• Ensures proper FHA processing for associations by tracking, monitoring, and reporting associations for all eligible accounts; completing FHA applications and renewals; and preparing proposals and invoices.
• Ensures implementation of new fiscal association budgets by updating billing controls. Performs monthly posting of homeowner assessments and statement generation.
• Provides variety of reports including New Sales Income Report, New Sale Closing Report, and other reports as requested.
• Manages third party services related to escrow processing and homeowner statement processing.
• Oversees new existing association setup to include establishing new accounts and collecting and verifying all required documents.
• Oversees Escrow department processes and procedures to ensure compliance and prompt resolution.
• Responsible for supervising Team Members to achieve results. Provides guidance and direction to ensure overall departmental success.
• Participates in the hiring process by interviewing potential Team Members and selecting those that best meet staffing needs.
• Participates in management training. Ensures team receives required training and attends mandatory meetings.
• Monitors and develops Team Member performance to include, but not limited to, providing feedback, coaching, training, counseling, conducting evaluations, and delivering recognition and rewards.
• Makes merit decisions within budget or established guidelines. Determines promotions or reclassifications within company policy.
• Ensures Team Members have current knowledge of information and processes required to provide exceptional customer service.
• Ensures team is kept informed about policies and procedures.
• Manages and coordinates team’s schedule. Reviews and approves timecards and time off requests.
• Follows all Human Resources policies and collaborates with HR team as needed.
• Manages special projects as requested.
• Practice and adhere to Keystone’s Core Values, Mission and Vision.
• Any additional job duties as required by supervisor.

Requirements

 Qualification Requirements:

• Ability to perform all essential duties and responsibilities listed above with minimal supervision, handling assignments with the highest level of discretion, judgment, and independence.
• Excellent organizational and time management skills. Capable of managing competing priorities under pressure and in a fast-paced environment.
• Requires ability to lead others by mentoring and providing training. Ability and experience in successfully leading and coordinating team in a high volume, time sensitive environment.
• Must have excellent employee relations skills to resolve problems and provide a high level of employee satisfaction.
• Must have strong written and verbal communication skills. Exceptional customer service skills to provide a high level of customer satisfaction.
• Requires ability to use computers to record, store and analyze information. Requires computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint, and Outlook) and various applications found in use within the company. Good knowledge of various business machines typically found in an office.
• Uses logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Requires strong attention to detail and strong analytic skills. Must be able to solve problems and remain calm and alert during busy activity periods.

Education and/or Experience:

• Normally requires four or more years of progressively responsible escrow or accounting experience in a comparable setting.
• Two years of supervisory experience preferred.
• Bachelor’s Degree preferred.
• High School Diploma required.

Work Environment: 

The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to drive to communities.
• Ability to sit, stand, and operate business equipment. 
• Typical office environment with low-level noise exposure.
• Exhibit professionalism, professional attire, and demeanor at all times.

We invite you to view our LinkedIn, Instagram, and Facebook to get an inside look at what Keystone is all about! Check out our website at www.kppm.com. Click on “Careers” and stay connected!
Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system, send an email to [email protected] for assistance. Please include a description of your requested accommodation, your name, and contact information. Note: This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.
Keystone Pacific Property Management, LLC is an equal-opportunity employer. All applicants will be subject to a Background and DMV Check.