Consumer Collections Manager - Credit Union - To 105K- Bloomington, IL - Job #

The Position

Our client is seeking to fill a Consumer Collections Manager role to be based in the Bloomington, IL market. The successful candidate will be responsible for the design, administration, and training of all consumer collection processes, procedures, and reporting activities.

This position offers a generous base salary of up to $105K and an excellent benefits package. (This is not a remote position).

Consumer Collections Manager responsibilities include:

• Overseeing consumer collection activities related to delinquent or charged-off accounts.
• Leading and directing the consumer collections employees in the management of accounts requiring legal action by determining the best course of action while maintaining compliance.
• Providing subject matter expertise on consumer loan regulations, particularly loss mitigation options, and the compliance obligations related to consumer loan collections.
• Reviewing all consumer loan workout, renewal, loss mitigation options, risk rating upgrades, return to accrual status, and charge-off memos.
• Developing and implementing processes to create greater efficiencies within the department and monitor actual practices to ensure full compliance.
• Preparing and providing account progress updates.
• Conducting regularly scheduled past due meetings with the consumer collections employees.